Certified NEC PBX / CISCO VOIP TECHNICIAN
Samprasoft
NEC PBX Technician
Our client is looking for a CERTIFIED NEC PBX Technician for a year long contract in Rancho Cordova, CA.
The support technician will be responsible for the following:
- Technical support and troubleshooting
- System and component installation
- Customer telephone adds, deletes, moves and changes
- Customer feature adds, deletes and changes
- Customer voicemail adds, deletes and changes
- Customer ACD adds, deletes and changes
- Design and implementation of contact center call flows
- Customer GNAV adds, deletes and changes
- Review MA4000 alarms daily and take appropriate action
- Equipment testing and troubleshooting
- System operational knowledge and user training
- Support call resolution
- Document customer telephony network infrastructure in Wirepath
- Managing user requests and incident management workflow in ServiceNow
- Provide periodic system backups and preventive maintenance
- Take ownership of project life cycle
- Create appropriate documentation, including project timelines, schedules, diagrams, etc.
Vacancy posted 5 hours ago
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