Certified NEC PBX / CISCO VOIP TECHNICIAN

Samprasoft

Sacramento, CA

NEC PBX Technician

Our client is looking for a CERTIFIED NEC PBX Technician for a year long contract in Rancho Cordova, CA.

The support technician will be responsible for the following:

Technical support and troubleshooting
System and component installation
Customer telephone adds, deletes, moves and changes
Customer feature adds, deletes and changes
Customer voicemail adds, deletes and changes
Customer ACD adds, deletes and changes
Design and implementation of contact center call flows
Customer GNAV adds, deletes and changes
Review MA4000 alarms daily and take appropriate action
Equipment testing and troubleshooting
System operational knowledge and user training
Support call resolution
Document customer telephony network infrastructure in Wirepath
Managing user requests and incident management workflow in ServiceNow
Provide periodic system backups and preventive maintenance
Take ownership of project life cycle
Create appropriate documentation, including project timelines, schedules, diagrams, etc.

Samprasoft

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Vacancy posted 3 days ago

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