Certified NEC PBX / CISCO VOIP TECHNICIAN

NEC PBX Technician

Our client is looking for a CERTIFIED NEC PBX Technician for a year long contract in Rancho Cordova, CA.

The support technician will be responsible for the following:

• Technical support and troubleshooting
• System and component installation
• Customer telephone adds, deletes, moves and changes
• Customer feature adds, deletes and changes
• Customer voicemail adds, deletes and changes
• Customer ACD adds, deletes and changes
• Design and implementation of contact center call flows
• Customer GNAV adds, deletes and changes
• Review MA4000 alarms daily and take appropriate action
• Equipment testing and troubleshooting
• System operational knowledge and user training
• Support call resolution
• Document customer telephony network infrastructure in Wirepath
• Managing user requests and incident management workflow in ServiceNow
• Provide periodic system backups and preventive maintenance
• Take ownership of project life cycle
• Create appropriate documentation, including project timelines, schedules, diagrams, etc.