Senior Specialist, PSOC Systems & Services

Role Description

Provides senior level support for Molina Protection Services Operations Center (PSOC) enterprise applications. Responsible for executing and managing the applications that support physical security operations, business continuity management, crisis management, emergency response, and health and safety across the Molina enterprise. Implements, supports and maintains Molina's business applications, analyzes system requirements and performs and/or coordinates system and regression testing for business applications.

• Represents as a technical subject matter expert for the Protection Services Operations Center (PSOC), and supports the business with the continued operation, maintenance, and enhancements to security, business continuity, crisis management, emergency response, and health and safety applications.
• Meets with application owners/users to review upcoming maintenance, system enhancements and support-related issues on a periodic basis.
• Liaises with stakeholders to ensure system strategy alignment and continuous delivery of enhancements to support growing business operations.
• Supports incident response and crisis management activities during disruptive events as needed.
• Provides training and guidance to the user community on the use of related applications.
• Provides guidance and assistance to service desk for issues involving applications.
• Evaluates system requirements and coordinates regression testing for business applications.
• Engages with the information technology (IT) infrastructure team for technical design, configurations and ongoing operations of applications.
• Develops and maintains systems documents, standard operating procedures (SOPs), and user training documents.
• Collaborates with information technology (IT) business analysts on new system requirements and solutions based on those requirements.
• Facilitates change management, training, and communication to the user community for applications.
• Collaborates with third parties for ongoing support and maintenance of applications.
• Ensures that the technical service catalog is kept up-to-date for existing and new applications.
• Provides regular status reports and develops metrics for business applications for reporting to leadership.
• May be required to work outside of normal business hours (nights, evenings, and weekends) if responding to emergencies.

Qualifications

• At least 5 years experience in physical security services, physical security operations, and/or threat intelligence, and at least 3 years of experience as a related systems/support analyst, or equivalent combination of relevant education and experience.
• Comprehensive understanding of practices, principles, processes and tools related to physical security, threat intelligence, business continuity, risk management, health and safety, and emergency response.
• Business continuity/security systems/technology integration experience.
• Ability to create, run and analyze queries.
• Advanced data analysis and reporting experience.
• Understanding the flow of data, business processes, technical interfaces that would be created or impacted.
• Ability to meet and manage project delivery deadlines.
• Critical-thinking and problem-solving capabilities.
• Demonstrated ability to organize information, and manage tasks and projects to support business needs.
• Ability to flexibly accept dynamically changing priorities.
• Strong project management experience/skills.
• Strong verbal and written communication skills, and ability to present information to internal/external stakeholders.
• Microsoft Office suite (including advanced Excel), and applicable software program(s) proficiency.

Preferred Qualifications

• Project Portfolio Management (PPM) experience.
• Business Continuity Institute (BCI) and/or Disaster Recovery Institute International (DRII) certification.

Benefits

Molina Healthcare offers a competitive benefits and compensation package.

Company Description

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.