Field Services Technician I

Marathon TS is seeking a Field Service Technicians to support simultaneous IT infrastructure projects based out of Herndon, VA. This is a hands‑on role supporting both a 500–600 user migration and a Windows 11 refresh. Candidates must be comfortable working in a fast‑paced environment with minimal supervision and capable of imaging, deploying, and providing deskside support throughout the lifecycle of both projects. Primary Responsibilities Image and deploy laptops using MECM (Microsoft Endpoint Configuration Manager) with Windows 11 and Office 365 suite Coordinate with end users for device pickup, replacement, and migration scheduling Join machines to Active Directory and ensure successful domain configuration Provide support before, during, and after deployment (basic troubleshooting and user setup) Maintain documentation of completed tasks and ticket updates Assist with general ticket resolution and onsite support as needed Work in collaboration with internal teams to ensure seamless migration and refresh execution Required Qualification Minimum 2 years of experience in field service, desktop support, or related IT rol Hands‑on experience with MECM for OS deployment and software pus Working knowledge of Active Directory (joining machines to the domain, user validation, etc.) Strong customer service and communication skills when dealing with end user Ability to operate independently and meet daily deployment target Reliable, punctual, and able to support a fast‑paced rollout with minimal supervisio Preferred Skil Experience with large‑scale Windows 11 deployment projec Familiarity with Office 365 configuration during device set Exposure to IT ticketing systems (e.g., ServiceNow, Remedy, etc) #J-18808-Ljbffr