Service Parts Advisor - New Center Opening (Mission Viejo,Ca)

Service Parts Advisor - New Center Opening (Mission Viejo, Ca) About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing” approach to the global automotive market, refuting the trade-offs between performance, sustainability, design and engineering. In the Lucid Air and Lucid Gravity, we have designed vehicles that redefine their segments with exceptional range, performance and space in a single experience. At Lucid, service is more than maintenance—it’s an extension of the ownership experience. As we continue to expand, we’re excited to bring a new service location to Mission Viejo, CA. Our Service Technicians are the foundation of every Lucid service center, working alongside some of the most advanced teams in the EV industry. We are seeking individuals who bring curiosity, precision, and energy to their craft, and who are passionate about delivering a world‑class experience to every Lucid customer. All employees will be trained at and report to our Costa Mesa Service center until the new site opens in Mission Viejo. The Parts Advisor (back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Parts Advisor is an integral part of service center operations focused on parts efficiency to support seamless operations. Role Effectively manage parts inventory by anticipating and addressing business needs to optimize operations Maintain an accurate and effective parts inventory control system that includes perpetual and annual inventories Order inventory and special-order parts for repairs Receive parts orders and stock them efficiently in designated storage area or assigned bins Effectively manage parts transfers from one Lucid Service location to another if applicable Generate parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor Stay up to date on latest part revision changes and refresh local inventory accordingly Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuring timely and accurate service Organize and oversee parts warranty returns, both in the system and physically Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering Promote sales of accessories according to Lucid guidelines Other duties as assigned Qualifications 2 – 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to support seamless operations Proficiency in parts catalog search for specific repair needs Willingness to obtain forklift certification, demonstrating a commitment to safety and operational efficiency in the workplace Ability to work independently and make timely decisions in a fast‑paced environment, effectively minimizing downtime on repairs Excellent organizational skills and attention to detail Excellent communication and customer service skills Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software Ability to lift 50 lbs. Standing, walking, and bending for extended periods of time Full‑time, including weekends or extended hours during busy periods Willingness to complete Lucid provided CPR training post hire Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire Preferred Qualifications AA/BS in either Automotive Technology or Business Management, or equivalent work experience Knowledge of HV systems, LV systems, and EV powertrains Start‑up experience and related fast‑paced environments Previous OEM Parts training Compensation Base Pay Range (hourly): $28 – $38 USD Benefits Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at View email address on click.appcast.io. Candidate Data Privacy By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. #J-18808-Ljbffr Lucid Motors