Front Desk Admitter

Patient Intake Coordinator

Location- Southwest

Part-time position

Greets and interviews a patient at intake area, obtain and update demographic and insurance information at that time. Maintain a high level of security when it comes to the patient information, that you are releasing information to an approved person(s). Answers phones and questions from patients, doctor's offices, families and may directs calls to appropriate departments. Schedule and verify patient appointments as needed. Communicate effectively with other departments regarding their patients. Verifies all current ID, insurance cards, and all needed paperwork are in the EMR and updated when registering the patient for that date of service. Verifies all ordering information with the patient and the referral. Checks for the proper authorization as needed, ensuring all forms/waivers are complete and have appropriate signatures. Collect and update co-payments, issue receipts, allocating payments, and be able to follow workflows for voiding and/or refunding payments. Keeps a 2% error rate when dealing with report and billing information. Prints Medical records upon request. Ensures that SDMI Core values are used when handling everyday concerns or issues with patients or staff. Must have strong Customer Service skills. Be able to maintain a positive team atmosphere when working with other employees in the facility. Must stay adaptable to change and be able to take initiative when identifying any issues. Must be able to communicate with their direct supervisor, the Assistant Office Manager. Contact the Office Manager as needed. Performs all duties of the Front Office Receptionist. May help other departments as needed. May also perform other job related duties for the efficient operation of SDMI.

Minimum Skills, Ability and Requirements:

• Must be a High school graduate or equivalent. Medical and computer experience preferred. Needs to have strong customer service skills and one (1) year of experience in admissions in a hospital or medical office setting.
• Establish and maintain effective working relationships with all personnel contacted in the course of duties; communicating with a wide variety of people from divers socio-economic and ethnic background under stressful conditions; effective, efficient, and safe us of equipment.
• Perform basic mathematical computations; using computers and related software applications; using standard office equipment such as phones, copies and facsimiles; type 45 words per minutes and 10 key.
• Skill in organizing time to accommodate changes in workload and assignments in order to complete tasks in a timely manner.
• Skill to pay attention to details and accuracy in completing tasks.
• Respond positively to changes in assignments and priorities.
• Work as an effective team member with co-workers and other personnel.
• Demonstrate punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy.
• Communicate effectively when follow up is needed.
• May be required to work at other facilities if needed.