Collector

We are seeking a detail-oriented and proactive Collector to support delinquent account resolution across multiple aging buckets (1–120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. This role requires strong communication, organization, and negotiation skills to ensure timely collections while maintaining positive customer relationships. Key Responsibilities Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages Perform daily collection activities including phone calls, emails, texts, and formal letters Maintain a structured follow-up system to ensure customer commitments are met Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes Prepare weekly forecasts and progress reports by aging bucket Analyze aging accounts receivable and monitor for non-payment trends Offer and manage payment plans, process payments, and evaluate eligibility for extensions Conduct skip tracing and assign field cases for accounts lacking contact information Investigate and resolve collection-related disputes in a timely manner Prepare and submit cases for litigation to the legal team Coordinate with third-party collection agencies and manage feedback loops Negotiate settlements and collect missing documentation to resolve outstanding balances Requirements Minimum 3 years of experience in a collections role managing aging and default accounts Software Proficiency CIS (Customer Information System) Preferred Attributes Customer-focused mindset with a problem-solving approach Ability to maintain professionalism in challenging situations Organized, analytical, and results-driven #J-18808-Ljbffr