Mobile Associate, Store-in-Store

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Responsibilities Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. As a Mobile Expert, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction. Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with home store locations to on‑board customers fully. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Customer‑obsessed. You are passionate, friendly, and engaging with customers. You connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service and to exceeding customer expectations. You proactively reach out to potential customers to further drive sales activity in your location. You follow up with customers, capture referrals, manage Be‑Back processes, and build relationships with new and existing customers. Build relationships with nearby leadership and teams to help support the customer experience from account set‑up, to device support and account servicing. Education High School Diploma/GED (Required) Work Experience 6 months of Customer Service and/or Sales Experience, Retail Environment (Preferred). 30 days of T‑Mobile Mobile Associate Experience (Required) Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers. Effective at Balancing Customer Experience And Performance Goals. (Required) Team Building: Desire To Be A Part Of The Game‑Changing T‑Mobile Store Team. Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues. (Required) Retail Sales: Competitive Drive And Confidence To Succeed In A Fast‑Paced Sales Environment. (Required) At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position Safety Sensitive Position (Yes/No): No Hourly Base Pay $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant. Benefits and Compensation At T‑Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays—which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually—paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. We don't stop there—eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T‑Mobile's amazing benefits, check out T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑Carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr