SPECIAL ASSISTANT

Special Assistant

The Office of Policy, Procedures, and Training (OPPT) is recruiting for one (1) Principal Administrative Associate III to function as a Special Assistant who will:

• Assist the Deputy Commissioner by coordinating, facilitating, and leading large scale DSS/HRA/DHS project initiatives and workgroups with senior OPPT staff to ascertain implementation timeline and deadlines. Create and manage reports to track project outcomes and monitor compliance. Review training requests and assigns to training manager for completion.
• Research and compile training data from the ABSORB Learning Management System (LMS) to prepare comprehensive training report for review and discussions with the Deputy Commissioner to address new training needs, curriculum development/revisions and agency staff training attendance.
• Liaise with other agency units and city entities to discuss new training needs, evaluations, assessment outcomes and best practices.
• Maintain a high level of proficiency in social services policies and procedures to accurately respond to telephone and email inquiries from DSS/HRA/DHS agency staff relating to training content, training curricula and training design and that they align with policy. Meet with the Deputy Commissioner to discuss outcome and next steps.
• Prepare and conduct management surveys, work measurement analyses and evaluation of organizational structures for the Office of Policy, Procedure and Training/Office of Training Operations programs and projects.
• Analyze and prepare written and statistical reports as to the effectiveness of procedures and training and provide recommendations to the Deputy Commissioner.
• Participate in the monitoring of new Federal, State, and local policy changes that affect training processes and systems. Collaborate with the Senior Directors of Procedures to determine impact of new policy on training curriculum.

Hours/Shift: 9am 5 pm with flex PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications:

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Preferred Skills:

• Excellent communication and writing skills.
• Knowledge of Agency operations and NYS social service policy/procedures.
• Strong analytical, problem-solving, and time management skills.
• Detail oriented.
• Exceptional Excel Skills.

55a Program:

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness:

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement:

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.