APS 6 Clinical Care Coordinator

Open Arms – Veterans & Families Counselling (formerly VVCS) is Australia’s leading provider of high quality mental health assessment and clinician counselling services for Australian veterans and their families. Open Arms are focused on meeting client needs through a combination of proven clinical practices and emerging evidence-based approaches. Responsibilities Clinical Care Coordinators provide short‑term, goal‑oriented, clinical case management intervention to clients who present with unmet health and psychosocial needs that impact on their ability to access and/or meaningfully engage in mental health care. With a primary focus on promoting client engagement with mental health care, Clinical Care Coordinators assist clients in identifying appropriate supports, reduce barriers to access, and address health and psychosocial factors likely to negatively impact on engagement in care, or lead to significant deterioration in mental health if left unaddressed. Reporting to the Clinical Program Manager or the Assistant Director, the position incorporates the development and maintenance of internal relationships within Open Arms, as well as external relationships with key community services stakeholders, through the provision of direct evidence informed support to individuals and/or their families with complex needs. Clinical Care Coordination is delivered one‑to‑one with a strong emphasis on the worker‑client alliance, and the involvement of family and caregivers as indicated and permitted by the client. It supports clients with complex case management and employs elements of focused psychological strategies including psychoeducation, distress tolerance, problem‑solving, and/or motivational interviewing to facilitate progress towards case management goals. Duties Provide short‑term, goal‑oriented, clinical case management interventions. Assist clients in identifying appropriate supports and reducing barriers to access. Address health and psychosocial factors impacting engagement. Collaborate with internal and external stakeholders to support clients. Employ psychoeducation, distress tolerance, problem‑solving, and motivational interviewing techniques. Requirements Eligible for APS 6 positions. Additional mandatory requirements were outlined in the Candidate Information Pack. Candidate Information Pack Candidate Information Pack available below. #J-18808-Ljbffr Department of Veterans' Affairs