Technical Support Engineer - IT Solutions

Salary: $40,000 - 40,000 per year Requirements:

• Strong troubleshooting abilities in hardware, software, networking, and cloud technologies.
• Exceptional verbal and written communication skills, especially directed at non-technical users.
• Capability to manage multiple tasks and priorities within SLA-driven environments.
• Proficiency in Microsoft 365, Windows OS, Active Directory, and remote support tools.
• Strong documentation practices and meticulous attention to detail.
• A genuine eagerness to learn, adapt, and grow with evolving technologies.
• Previous experience in a Managed Services Provider (MSP) is preferred.
• Relevant certifications such as CompTIA A+/N+, Microsoft (MS-900, AZ-900), Cisco CCNA, VMware, etc. are also preferred.
• Familiarity with virtualization tools (VMware, Hyper-V), cloud platforms (Azure, AWS), or security solutions is advantageous.

• Manage, evaluate, and prioritize incoming support tickets to adhere to SLA expectations.
• Track ticket developments, provide timely updates, and ensure appropriate escalation when required.
• Maintain orderly ticket queues and comply with existing service delivery protocols.
• Diagnose and resolve hardware, software, and networking problems across various operating environments including Windows, macOS, cloud, and hybrid systems.
• Conduct advanced troubleshooting for systems, networks, security, and applications.
• Provide support for identity management, virtualization, backup systems, and cloud services as relevant to client setups.
• Clearly communicate complex technical concepts to non-technical clients.
• Provide outstanding customer service with professionalism, empathy, and patience.
• Act as a reliable resource, ensuring clients feel supported and informed during the resolution of their issues.
• Create, update, and manage technical documentation, standard operating procedures, knowledge base articles, and end-user guides.
• Accurately document all troubleshooting actions, solutions, and system configurations.
• Retrospectively contribute to enhancements in documentation methods and internal training resources.
• Collaborate with team members, escalation engineers, and other project teams to address intricate issues.
• Engage in ongoing improvements of support processes, workflows, and automation practices.
• Provide mentorship or support to junior technicians when necessary.

• AWS
• Active Directory
• Azure
• Cloud
• Cisco
• Hardware
• Hyper-V
• Support
• macOS
• Microsoft 365
• Security
• VMware
• Windows
• Office 365

More:

We are a Managed Services Provider (MSP) dedicated to delivering exceptional technical support and services. Our team thrives in a collaborative environment, balancing technical challenges with outstanding customer service. We offer a hybrid work model, allowing flexibility in your work location. As part of our team, you will enjoy opportunities for growth, ongoing training, and a focus on continuous improvement within your role. Join us in embracing our commitment to client satisfaction and technological advancement.

last updated 40 week of 2026