Sr Director, Event Technology I - JW Marriott LA Live

Sr Director, Event Technology I - JW Marriott LA Live

Position Overview

The Senior Director, Event Technology (Sr DET I), is responsible for directing the sales and operations leadership teams to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue leaders to enhance the overall business relationship with the venue. The Sr DET I promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This position manages venue(s) with $8M - $20M in Revenue and will report to a Regional Director, Venues or an RVP, Venues.

Key Job Responsibilities

• Venue Partner Relationships
• Financial Management & Reporting
• Operations Management
• Technical Ability
• Equipment & Information Management
• Customer Service
• People Development

Job Qualifications

Bachelor's degree is preferred or equivalent experience. 7+ years of audio-visual experience. 7+ years of operations supervisory/management experience. 5+ years of customer service or hospitality experience is preferred. Effective relationship management skills and experience. Strong financial acumen, Sales Planning, Forecasting & CRM. Excellent written and oral communication and presentation skills. Ability to support growth initiatives. Proficiency with the use of computer hardware. Proficiency with computer software and programs, including the Internet and Microsoft Office. Effective leadership abilities, customer satisfaction and people development focus.

Competencies

Deliver World Class Service, Hospitality, Do The Right Thing, Courage, Drive Results, Optimizes & Aligns Work, See The Big Picture, Strategic Mindset, Value People, Organizational Savvy, Values Diversity, Develops Talent

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Physical Activities

• Sitting: 2-3 hours per day
• Standing: 4-5 hours per day
• Walking: 4-5 hours per day
• Stooping: 0-1 hours per day
• Crawling: 0-1 hours per day
• Kneeling: 0-1 hours per day
• Bending: 0-1 hours per day
• Reaching (above your head): 2-3 hours per day
• Climbing: 0-1 hour per day
• Grasping: 4-5 hours per day

Lifting Requirements

• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Frequently
• 16 - 50 lbs*: Occasionally
• 51 - 100 lbs*: Occasionally
• Over 100 lbs: Occasionally

Work Environment

Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities