Banquet Lead | Part-Time | Palm Beach County Convention Center

Banquet Lead | Part-Time | Palm Beach County Convention Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Banquet Lead will set the standard for teamwork/productivity and provide leadership/direction for the assigned stand/event while working alongside their team. They must be personable and able to work in an ever-changing, fast-paced environment. The Banquet Lead must maintain excellent attendance and follow/enforce all company grooming/uniform expectations. They must also ensure compliance with all food safety and alcohol service regulations, follow/enforce workplace safety expectations, and maintain related company standards. As directed, the Banquet Lead will oversee bar/stand/banquet setup/breakdown, monitor inventory levels throughout events, address guest service issues as needed, and complete end-of-day responsibilities, including cleaning and shift reports. This position requires the ability to work weekdays and weekends, with availability for some morning, noon, and evening shifts on an on-call/event-based schedule.

This role will pay an hourly rate of $20.00-$22.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until July 31, 2026.

About the Venue

The Palm Beach County Convention Center is a multi-purpose facility in West Palm Beach, Florida, managed by Oak View Group. The Center features a 100,000 square-foot exhibit hall, a 22,000 square-foot ballroom, and 21,000 square feet of flexible meeting space, as well as connecting to the 400-room Hilton West Palm Beach.

Responsibilities

• Assists captains and supervisors in managing F&B functions, including banquets and buffets.
• Leads small teams of event staff, ensuring clear communication and smooth service execution under guidance from the captains and supervisors.
• Address any client and guest concerns or issues promptly, working alongside the captains & supervisors to resolve any problems.
• Reviews Banquet Event Orders (BEOs) to ensure that all details, such as food and beverage, seating, special requests, etc., are met.
• Monitor and ensure adherence to timelines, menu changes, and service instructions.
• Execute event set-up and breakdown to ensure readiness and organization with little to no supervision.
• Foster an inclusive and collaborative work environment across departments.
• Act as a role model by demonstrating professionalism, initiative, and teamwork.
• Maintain compliance with all health, safety, and sanitation regulations.
• Ensure proper handling, cleaning, and storage of equipment and service ware.
• Stock and maintain beverage stations and service areas.
• Communicate effectively with kitchen staff, bartenders, and supervisors to ensure consistent guest satisfaction.
• Provide excellent service across various stations (e.g., coffee carts, buffets, concessions, plated meals).
• Ensure food is served promptly, at the correct temperature, and with attention to presentation.
• Pre-bus and bus tables during service as needed.
• Maintain a clean and professional appearance at all times.
• Respond promptly to guest needs and special requests.
• Maintain up-to-date knowledge of menu items, bar offerings, and special features to assist guests confidently.
• Other duties as assigned.

Qualifications

• Ability to work weekdays and weekends, with availability for some morning, noon, and evening shifts on an on-call/event-based schedule.
• 1-2+ years of experience working in a fast-paced, high-volume catering or restaurant environment with trainer or leadership experience.
• Must have a high school diploma, G.E.D.
• Must possess an active ServSafe Food Handlers Card and/or Alcohol Awareness Certification and other required compliance trainings.
• Ability to work in a team-oriented, fast-paced, event-driven environment.
• Knowledge of food safety and sanitation regulations.
• Ability to communicate with employees, co-workers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.