Regional Director - West, Experience by Industrious

About Experience by Industrious At Experience by Industrious, we’re building a portfolio of services that reimagine the workplace—not just for companies, but for entire office buildings. As part of our tenant experience offering, we partner with leading commercial landlords to deliver amenity and engagement programs that make tenants feel more connected, supported, and productive. About the Role As a Regional Director of Operations, you’ll be at the center of a dynamic, people‑focused business. You’ll oversee the execution of tenant experience programs—coaching teams, ensuring quality, and making sure everything runs smoothly. Some days you’ll be rolling out a new initiative. Others, you might be building an operations playbook, troubleshooting a service issue, or supporting a team member with their growth and development. No two days will be the same, but your north star will always be the same: creating great experiences for the people who work in our buildings. We’re looking for a Regional Director to lead the delivery of these programs across multiple properties. This is a unique opportunity to bring Experience by Industrious’ high hospitality standards to life at scale, and to help define a new category of workplace experience for the commercial real estate industry. In this role, you will lead a mix of directly managed teams and teams embedded within Property Management structures, requiring you to drive performance, consistency, and experience quality both through direct leadership and strong cross‑functional partnership. What You’ll Do Drive Operational Excellence Across a Regional Portfolio Lead the daily execution of tenant engagement and amenity programs Drive consistent execution of hospitality, amenity, and marketing standards across both directly managed and PM‑managed teams Conduct regular property visits, service audits, and performance reviews to identify gaps and opportunities Establish clear operating standards, roles, and expectations across varied team structures Navigate ambiguity in ownership and decision‑making with clarity, ensuring alignment across stakeholders Support the onboarding and activation of new properties, ensuring a seamless transition from launch to steady‑state operations Lead and Elevate Teams Through Direct and Dotted‑Line Leadership Lead teams and partner with Property Management‑led teams and third‑party vendors to deliver top‑tier service Set clear goals, provide coaching and feedback, and establish accountability for performance across all teams Equip Property Management partners with tools, frameworks, and guidance to effectively manage community and amenity staff Identify training needs and partner with internal teams to address them Support recruiting, onboarding, and team development efforts Model and reinforce a culture of hospitality, ownership, and continuous improvement Build Strong Client and Property Management Partnerships Act as the primary operational partner to landlord and Property Management teams, aligning on performance, experience standards, and execution across the building Provide regular updates on performance, feedback, and key metrics Collaborate with asset managers to align operations with building goals Support Property Management teams in integrating tenant experience into broader building operations and asset strategy Represent Experience by Industrious with professionalism, insight, and hospitality Build Business Performance and Accountability Track program budgets, spending, and operational KPIs across the portfolio Partner with finance to monitor variances and maintain fiscal discipline Support business planning and forecasting at the asset level Ensure clear accountability for performance across both directly managed and PM‑managed environments Improve and Scale Programs Help pilot new service offerings and experience touchpoints Document learnings and best practices to support future rollouts Support operational readiness for new service launches or initiatives Identify and implement improvements to increase efficiency and impact What You’ll Need To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. HS Diploma or GED required. Bachelor's Degree preferred with 5‑8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in multi‑unit hospitality operations or similar experience strongly preferred. Proven ability to operate effectively and independently in highly ambiguous environments that lack structure, processes, systems, or best practices. Experience translating ambiguous responsibilities into detailed, concrete project plans; experience executing efficiently against set project plans. Excellent verbal and written communication skills, with the ability to clearly and tactfully articulate a point of view; some experience making compelling presentation materials preferred. Strong design skills with the ability to articulate in a variety of ways complex plans and procedures for the diverse ways that individuals absorb material. Experience working in a metrics‑based management culture. Ability to comfortably lead difficult conversations, including with external stakeholders & executives. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. Extensive organizational skills and an advanced inquisitive mindset. Experience with the commercial real estate industry. Passion for creating exceptional customer experiences. In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Compensation & Benefits CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Regional Director - West, Experience by Industrious position is $120,000 annually and the maximum salary for the Regional Director - West, Experience by Industrious position is $125,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. Equal Employment Opportunity CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Applicant AI Use Disclosure We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Candidate Accommodations CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada). #J-18808-Ljbffr CBRE