Security Officer I

Security Officer

Security Officers at the Aquarium of the Pacific are responsible for controlling and maintaining a safe and secure environment both for guests and staff. We are looking to fill positions on our Swing Shift 3:00 p.m. – 11:00 p.m. and Graveyard Shift 11:00 p.m. - 7:00 a.m.

Essential Functions

• Perform patrols of interior areas and external perimeter as assigned.
• Report suspicious persons, activity, and hazards immediately. Take ownership of issues/incidents that arise until directed otherwise.
• Provide first aid/administer CPR if necessary to guests/staff as needed.
• Participate in crosswalk management, traffic control, and parking management as needed in partnership with the parking structure.
• Welcome guests on arrival, answer questions, and offer general Aquarium information.
• De-escalate adverse or highly charged situations. Remain calm.
• Participate in other routine assignments such as bag screening, crosswalk management, and cash escorts.
• Complete detailed daily log and other incident reports, as assigned.
• Attend trainings for guard card and other related topics, as assigned.
• Operate CCTV surveillance system, when assigned.
• Remain onsite throughout shift, in the event of incidents that require 'all hands' response.
• Additional responsibilities may be delegated due to the culture of the aquarium.

Knowledge & Skills

• Have a working knowledge of resources available, including computer, telephone, radio, property surveillance cameras, and alarm systems, as trained.
• Ability to interact positively with guests in all types of situations and to de-escalate any potential hostile or aggressive situation.
• Ability to work in a fast-paced environment, successfully handling multiple tasks such as daily activity log, key and radio control forms, vehicle deployment, lost and found, and control of deliveries admitted onto Aquarium property.
• Ability to meet scheduled shift, including weekend and holiday periods.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must have a High School diploma or equivalent.
• Must speak fluent English. Other spoken languages are a plus.
• Previous security officer experience or current Guard Card status is a plus.
• Previous customer service experience is also a plus.
• Possess a valid CA driver's license (minimum of 3 years driving experience).

Physical Demands

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, and walk for long periods of time.
• Ability to run.
• Ability to balance, bend, squat, climb, kneel, twist.
• Ability to lift and carry up to 0-50lbs.
• Ability to pull and push up to 0-50lbs.
• Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skills.

Mental Demands

The mental demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Resilience and ability to maintain composure, manage emotions, and professionally handle a range of situations in a fast-paced work setting.
• Ability to maintain composure and handle difficult situations with professionalism.
• Strong problem-solving skills to analyze issues and find effective solutions.
• Ability to prioritize tasks and work efficiently under pressure.
• Flexibility and adaptability to handle changes in schedules or responsibilities.
• Critical thinking and decision-making abilities to handle complex situations.
• Empathy and emotional intelligence to understand and respond to the needs of colleagues or customers.

Work Environment

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to various temperatures, humidity, or wetness.
• Wet, dirty, uneven surfaces and walkways.
• Exposure to confined spaces.

Interested & Qualified?

If you meet the requirements of this position, click on the link below to "APPLY NOW." You will be directed to our web application process, the successful completion of which is required by all applicants. There are THREE simple steps to this process, which is administered by Hire Select:

1. You will complete a brief web application.
2. You will attach or build your resume.
3. You will complete the PCI aptitude assessment.

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. If you are among the most qualified applicants, we will contact you within two to three weeks. If you do not hear from us within that time, feel free to reapply in the future as other opportunities arise. Thank you so much for your interest in the Aquarium of the Pacific!

Aquarium of the Pacific is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all staff.