Service Specialist

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview

A Service Specialist is a position in the Service Center and is responsible for superior customer service to the employees or clients for Gallagher/Pierce Group Benefits.

Position Details: 

• Pay: $19/hr
• Hours: M-F 8:30am -5pm EST
• Location: 4928 Linksland Drive, Holly Springs, NC
• Hybrid: Hybrid schedule after training (1 week remote, 1 week in office)
• Benefits Start Day 1!!

How you'll make an impact

• Provide excellent service for NC, SC and VA clients and their employees
• Maintain strong understanding of products, carriers, platforms
• Ability to navigate carrier portals
• Assist clients and employees with payroll discrepancies, billing questions, claim assistance, and QLE/MYE transactions
• Ability to enroll in all states (NC, SC, VA) if needed
• Expected turn-around time for all inquiries is 1 business day
o Expected to attempt contact at least twice, on different days
• Expected turnaround time for Client Services inquiries is 2 business days
• Review and document open ticket status every 2 days, if not closed or on hold
• Rotate in chat assignments
• Pull VM and distribute as assigned
• Assist with UW Memos (agent unassisted, etc.) as needed
• Complete processing documents accurately and timely, within 2 business days of completion
• Respond accurately and promptly to inquiries regarding claims, benefits, and eligibility
• Thoroughly and accurately document communication and correspondence in ticketing system
• Participate in training as assigned by Senior Service Specialists/Department Manager/other
• Accurately assess priorities and adjust as needed
• Maintain HIPAA compliance
• Responsible for reviewing central location for up-to-date processes and procedures
• Other duties as assigned

About You

Required:

• High School diploma or equivalent.
• Minimum 5 years related experience.
• Current Life, Accident & Health Resident State Insurance License or ability to successfully obtain license within 3 months of hire date.
• Ability to work overtime as business need requires.
• Exceptional customer service skills with a strong knowledge of carrier claims processing and billing procedures.
• Working knowledge of Microsoft Windows applications and Microsoft Office.
• Excellent verbal and written communications. 
• High Organizational abilities. 
• Works well individually or within a team. 
• Ability to adapt to change 

#LI-KB3

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.