Help Desk Technician

Help Desk Technician

On-Site

Goodheart-Willcox Publisher, Experts in Career and Technical Education (CTE) and an employee-owned company, is seeking a Help Desk Technician . This is an excellent opportunity for an early-career professional to learn, grow, and develop in a supportive environment. The Help Desk Technician will serve as the first line of support for company-wide technology needs.This role is responsible for providing timely, effective troubleshooting and assistance to end users across a variety of IT systems and devices. The ideal candidate is a motivated self-starter with a proactive personality, who is able to work independently or with a team, and able to comfortably work in a fast-paced environment. This position will be on-site five days per week in our Tinley Park, Illinois office.

Our compensation is market based and takes into account a variety of factors including the candidate's skill set, experience level, internal equity, and location. For this position, we anticipate the starting salary falling between $50,000 and $60,000 per year. In addition, the company makes a 10% contribution to the Employee Stock Ownership Plan and a 4% matching contribution to the 401(k).


What you'll do:

• Assist in-house and remote users with various hardware, software, and cloud-based IT support requests.
• Support, manage, maintain and/or repair all end-user devices, such as PCs, laptops, phones, scanners and printers.
• Document and track technical problems to ensure timely resolution and prevent the reoccurrence of end user issues.
• Perform computer reimaging, including formatting hard drives, reinstalling operating systems, applying updates, and installing drivers to meet department specifications.
• Perform software and hardware installations and maintenance.
• Prepare computers and computer equipment for end users, including account setup and software installation.
• Train end users as necessary on proper use of IT software and equipment.
• Research potential software solutions as needed.
• Review and maintain inventory of IT assets.
• Identify trouble ticket trends, escalate identified problems to supervisory personnel and perform problem management to ensure problems are addressed in a timely fashion.

What you'll bring:

• Formal IT education required, however, completed IT Certifications with experience relevant to the position will also be considered.
• Recent IT internship (3+ months) or recent prior help desk experience required.
• Basic networking knowledge and experience required.
• Office 365 experience, including deployments, end user support, and troubleshooting required.
• Exposure to Active Directory required.
• Hands-on experience with computer hardware and components, including troubleshooting and parts replacement.
• Experience with Windows based operating systems, along with a broad range of software applications.
• Familiarity with performing software installations and using remote meeting software.
• Excellent problem solving and analytic skills.
• Strong verbal and written communication.

What we offer:

Goodheart-Willcox Publisher is an employee-owned company driven by our mission, "We Build Careers." G-W has spent over a century building a culture that we are proud of and is centered around our Core Values of Do the Right Thing, Can-do Attitude, Roll Up Your Sleeves, Always Improving, and Collaborative Spirit . When you join our team, you will experience an environment of collaboration, empowerment, and respect.

G-W prioritizes the health and well-being of our employees by offering carefully selected benefits and retirement options. Check out some of our generous benefits highlighted below:

• Employee Stock Ownership Plan - a retirement plan that is 100% company funded
• 401(k) with a company match
• 3 Medical plan options
• 2 Dental plan options
• Vision plan
• Generous Paid Time Off
• Wellbeing Programs
• Cariloop - a Caregiver Concierge
• Pet Insurance
• Employee Assistance Program
• Social Activities and Events

Goodheart-Willcox Publisher provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, ancestry and marital status, and other protected classes, in accordance with applicable federal and state laws.

In addition, Goodheart-Willcox Publisher complies with applicable state and local laws governing nondiscrimination of employment. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

Applicants must be legally authorized to work in the US. We do not sponsor applicants for work visas.