Customer Service Representative II

Baxter seeks a Customer Service Representative II to handle customer inquiries and resolve issues across multiple communication channels. The role involves responding to customer needs, processing orders, and collaborating with internal teams to ensure satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, fax, and chat professionally
• Resolve customer complaints and issues efficiently while maintaining records
• Provide product information, pricing, and ordering details to customers
• Process customer orders and collaborate with internal teams as needed
• Meet customer satisfaction targets and participate in ongoing training

Requirements

• High school diploma or equivalent; associate or bachelor's degree preferred
• 3-5 years of customer service experience
• Excellent communication, interpersonal, and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work flexible schedule including evenings and weekends
• Knowledge of medical products or healthcare industry preferred
• Experience with CRM or ERP software preferred

Compensation: $43,200 - $59,400 annually base; discretionary bonuses eligible