Account Manager

About MasterControl:MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers: to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate, and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit .JOB SUMMARY:The Account Manager (AM) is responsible for working with our existing emerging market customers in a consultative capacity to identify new opportunities for product growth. This is a sales position. The Account Manager’s Primary role is to find additional business opportunities by developing relationships with current customers within an assigned territory and creating strategic plans in partnership with their assigned customers. The AM works with Customer Success Managers and Associates to develop long-term strategies and specific campaigns. The AM builds and maintains relationships with existing customers through multiple strategies, including – but not limited to – campaigns, phone calls, e-mails, and on-site visits. The AM will work with their client accounts in relationship-based consultative engagements focused on discovery and understanding the client's needs better to determine how and which MasterControl solutions would best address their pain points and expand MasterControl into the clients’ organizations. This may include various tasks, including account reviews, proposing short-term and long-term projects, bringing the right MasterControl services resource, providing pricing quotes, product demonstrations, and participation in user conferences and sales/marketing campaigns at the direction of sales management.ESSENTIAL DUTIES AND RESPONSIBILITIES:Manage customers in a one-to-many approach with a scalable and growth mindsetIn some cases, outbound customer prospecting for the development of targeted opportunitiesSpearhead customer relationship activitiesMaintain accurate customer account data in contact management softwareDevelop strategic plans to grow customer product use and uptakeCreate, maintain, forecast, and report on opportunities using contact management softwareFacilitate new programs, messages, campaigns, and offerings specific to the emerging marketTroubleshoot client issues and coordinate with needed MasterControl departments for resolutionKNOWLEDGE, SKILLS, AND ABILITIES:Software sales and/or marketing experience is requiredExcellent communication skills, both written and oral, are requiredThe ability to understand, implement, create, and communicate standard operating procedures for job functions is requiredProficiency using MS Office (Word, Excel, PowerPoint), computer systems, and communication tools is requiredAbility to complete projects by critical deadlinesKnowledge of the Life Sciences, Medical Devices, and Manufacturing industries is preferred.Experience with Salesforce is preferredPast software sales experience preferredMINIMUM REQUIREMENTS:Associate degree in a technical or business discipline (preferred or equivalent experience)Work experience should include a minimum of 2 years in software sales or software sales support role.Life Science or Production/Manufacturing experience preferredPHYSICAL DEMANDS AND WORKING CONDITIONS:Ability to work non-standard hoursSome travel as required (15%)Ability to operate a computer and work at a desk for extended periodsBending, stooping, and lifting are required on occasionWhy Work Here?#WhyWorkAnywhereElse?MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.We work hard to develop and challenge our employees' skill sets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?MasterControl could be your next (and last) career move! Here are some of the benefits MasterControl employees enjoy: Competitive compensation Medical 401(k) plan with company matchPTO packages that increase with tenure Schedule flexibility Company parties and employee recognition programs Dental/vision plans Employer-paid life insurance policy Much, much more!Applicants must be currently authorized to work in the United States on a full-time basis.MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact View email address on click.appcast.io or call View phone number on click.appcast.io and ask to speak with a member of Human Resources.Equal Opportunity Employer, including disability and protected veteran status