Floor Staff

Now Hiring: Welcome Staff/Caddy

Location: BigShots Golf, Fort Worth

Essential Responsibilities:

• Greet and assign guests to a tee box in a polite, welcoming, and energetic manner, ensuring high-quality service.
• Handle incoming phone calls and direct them to the appropriate team member.
• Manage waitlists for tee boxes and assist guests with obtaining a member card.
• Communicate the BigShots Golf experience, provide information about clubs, and troubleshoot issues in tee boxes.
• Be accessible on the tee line or lobby area to assist and escort guests to their tee boxes or restaurant seating.
• Ensure compliance with BigShots Golf rules for team member and guest safety.
• Maintain and replenish club racks, replace broken clubs, and follow broken club procedures.
• Assist guests with various needs, such as extending booking time or providing specific clubs.
• Ensure daily assignments are completed to meet BigShots Golf standards, including maintaining cleanliness.
• Assist fellow team members and guests proactively, participating as a team member.
• Address guest complaints promptly and practice service recovery.
• Report to work on time and in uniform, following company policies and procedures.
• Embrace company culture, including O'Reach, Green Team, Guest Service, Team Member Satisfaction, Health/Wellness, and Safety.
• Perform other duties as required or requested.

Skills & Abilities:

• Ability to follow instructions and use personal judgment to provide information.
• Strong communication skills and ability to problem-solve.
• Works well with people and as part of a team.

Education & Experience:

• High school diploma or equivalent preferred.
• Restaurant or customer service experience preferred.

Physical Requirements:

• Ability to lift at least 50 pounds, including overhead lifting of items weighing a minimum of 40 pounds.
• Transport food and cooking utensils weighing up to 10 pounds.

Physical Activity:

• Activities include climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, typing, grasping, feeling, talking, hearing, and repetitive motion.

Environmental Conditions:

• Subject to both indoor and outdoor conditions. Activities occur in both environments.

O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.