Recovery Operations Specialist - Headquarters

Job Description

Job Description

Location

12650 N. Featherwood Dr.

Houston, TX 77034

Position Summary

In support of Texas Bay Credit Union’s (TBCU) mission to help our members achieve their financial goals and guided by our vision to stand out as a leading financial institution, the Recovery Operations Specialist is responsible for managing the full liquidation process for repossessed collateral, maximizing recovery proceeds, ensuring regulatory compliance, and minimizing losses to the credit union.

Essential Duties and Responsibilities

• Coordinate transportation of repossessed and voluntarily surrendered collateral to auction facilities.
• Maintain account records, repossession statuses, recovery documentation, and title tracking in core systems.
• Process voluntary surrenders, ensure required notices are sent, and support account transitions through the recovery process.
• Obtain vehicle titles, keys, and other required documentation to facilitate liquidation activities.
• Manage repossessed collateral inventory and monitor auction schedules to ensure timely disposition.
• Review condition reports, vehicle valuations, and repair recommendations; approve expenses within established authority limits.
• Establish sale readiness dates, set floor prices and reserve amounts, and review auction bids to maximize recovery proceeds.
• Reconcile auction settlements and verify receipt of sale proceeds.
• Resolve title issues, including title defects, mileage discrepancies, and total loss designations.
• Maintain complete repossession and recovery files, prepare deficiency notices, and ensure proper document retention.
• File, manage, and monitor insurance claims, pursuing reimbursement opportunities and posting claim settlements.
• Review repossession-related invoices, expenses, and accounting transactions for accuracy and proper approval.
• Maintain inventory, recovery, and claim reporting, including month-end reconciliations.
• Serve as the primary contact for auction partners, transportation providers, repossession agents, and insurance carriers, ensuring compliance with organizational standards and service expectations.

Other Duties and Responsibilities

• Serve as a backup for various functions within the department.

• Fulfill any other duties as required or assigned.

• Contribute to the smooth and efficient functioning of credit union teams.

• Propose changes to policies and procedures to address potential problems.

• As an employee of a “Essential Business” (as defined by Texas’s Executive Order GA 14),

employees are expected to continue to report to work as scheduled during state issued

emergency declarations.

• Follow all applicable laws, regulations, policies, and guidelines in the performance of

assigned duties and responsibilities.

Required Knowledge

• A high school education or GED

• Three to five years of similar or related experience.

• Completion of required TBCU training courses.

• Proficient in Microsoft Office, including MS Word and Excel.

Required Abilities

• Attention to detail and strong organizational skills

• Analytical, problem resolution, and decision-making skills

• Strong verbal and non-verbal communication skills

• Must be self-motivated and a quick learner

• Must be able to multitask and work well in a fast-paced environment

• Ability to work independently and accurately prioritize workload with minimal supervision

• Excellent member service skills

• Demonstrate all Texas Bay Core Values

• Demonstrate the ability to maintain confidentiality and exercise discretion

• Must be able to work in a deadline driven environment and analyze complex transactions

Physical Demands

The physical demands described are representative of those an employee must meet to perform essential job functions successfully.

• Regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and use stairs.

• Occasionally required to lift and/or move 10-15 pounds.

• Requires viewing a computer monitor for extended periods.

Disclaimer

The above information is designed to outline the general nature and level of work for this position. It is not designed to be, nor should it be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.