HelpDesk Specialist
Business Management Associates, Inc
Senior Help Desk & IT Support Specialist (Tier II / Tier III) Job Summary The Senior Help Desk & IT Support Specialist provides advanced Tier II and Tier III technical support for enterprise desktop, server, and messaging environments. This role serves as an escalation point for complex incidents, supports Active Directory and Microsoft 365 platforms, and ensures timely resolution of end-user issues in regulated and large-scale organizational settings. With extensive experience in help desk operations, escalation management, and documentation, this position plays a critical role in maintaining system reliability and user productivity. Key Responsibilities Provide Tier II and Tier III technical support for end users across enterprise environments Serve as escalation lead for complex incidents and unresolved help desk tickets Troubleshoot and resolve hardware, software, OS, and connectivity issues Support Windows desktops, laptops, mobile devices, and server environments Administer Active Directory user accounts, groups, permissions, and access controls Support and maintain Microsoft 365 and Exchange environments Manage incident, request, and escalation workflows in accordance with SLAs Provide remote and on-site technical support as required Create and maintain technical documentation, knowledge base articles, and procedures Train and mentor junior help desk and IT support staff Assist with help desk operations and workflow management Support printers, peripherals, applications, and network connectivity Required Skills & Technologies Tier II / Tier III Help Desk & IT Support Windows Desktop & Windows Server support Active Directory administration Microsoft 365 & Exchange Incident & Escalation Management Hardware & Software Troubleshooting Remote Support Tools Documentation & Knowledge Management Education Bachelor's Degree – Information Systems Management Master's Degree – English Literature & Foreign Languages Certifications Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) VMware Certified Professional (VCP 5.5) IBM Tivoli Storage Manager – Advanced Administration Red Hat Linux Administration Experience Level 20+ years of experience providing enterprise-level IT support in large and regulated environments. #J-18808-Ljbffr Business Management Associates, Inc
$500 per month
The Fresh Market & You: Ourmission is to makeeverydayeating extraordinary for ourguests. We createa warm, welcoming, memorable experience with exceptional, personal service.We’relooking for a new team member who strives for excellence andbrings positive energy, commitment...SuggestedHourly payFlexible hoursAfternoon shiftThe Fresh Market
Crofton, MD15 hours ago- Therapy Partner Solutions is hiring a Physical Therapist in Bowie, Maryland, to join their innovative in-home rehab program. This role focuses on orthopedic care and offers flexibility with scheduling to cater to a work-life balance. The company provides excellent benefits...Suggested
Therapy Partner Solutions
Bowie, MD15 hours ago - ...Coaching Specialist The Coaching Specialist advances student literacy and numeracy outcomes by providing expert coaching, on-site technical support, and data-driven guidance to ensure fidelity to the Early Learning Corps, Reading Corps, and/or Math Corps program models...Suggested
Ampact
Bowie, MD3 days ago $500 per month
The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added benefits for joining The Fresh Market team Team Member discount of 30%...SuggestedHourly payFull timeFlexible hoursShift workAfternoon shiftEarly shiftThe Fresh Market
Crofton, MD1 day ago$77.6k - $176k
...Organizational Transformation Specialist The Opportunity : As an Organizational Transformation Spe cia list, you understand the complexity of guiding initiatives from concept through execution. Many programs require careful ste war dship of limited resources,...SuggestedFull timeContract workPart timeWork at officeLocal areaRemote workBOOZ, ALLEN & HAMILTON, INC.
Bowie, MD5 days ago- ...Program Management Specialist, Office of Continuing Education and External Programs page is loaded## Program Management Specialist, Office of Continuing Education and External Programslocations: Bowie State Universitytime type: Full timeposted on: Posted Yesterdayjob...Work at officeAfternoon shift
Bowie State
Bowie, MD14 hours ago - Back CS Specialist I - Customer Service Center #61-9381 Bowie, Maryland, United States Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint ( FL, IN, KY, MD, MI, OH, PA, TN, VI, WV ). Employee will work full time...Full timeTemporary workPart timeBank staffWork at officeRemote workFlexible hoursShift work
WesBanco Bank Inc.
Bowie, MD3 days ago $18 per hour
...profit agency providing services to individuals with disabilities in 12 states. We are Now Hiring a Part-time Employment Specialist in Bowie, MD to coach persons with developmental disabilities and prepare them for employment. The Employment Specialist will...Hourly payFull timePart timeWork experience placementImmediate startCommunity Options
Bowie, MD5 days ago- ...Job Description Job Description Title: Full-time Food Service Specialist/ Direct Support Professional Salary: 21.00 hourly Schedule: Monday, Friday, 8:00 am – 4:00 pm. POSITION SUMMARY: The Food Serve Safe specialist is responsible for preparing, ordering...Hourly payFull timeMonday to Friday
Calmra Inc
Laurel, MD10 days ago $16.95 - $19.48 per hour
...The Fresh Market in Crofton, Maryland is seeking a Production Specialist dedicated to providing extraordinary service. The role involves handling production for various departments including Deli, Meat-Seafood, Bakery, and Produce. Candidates should be detailed-oriented...Hourly payEarly shiftThe Fresh Market
Crofton, MD15 hours ago- ...Program Management Specialist (Data, Evaluation & Operations) The Program Management Specialist (Data, Evaluation & Operations) supports the Entrepreneurship Center's data, reporting, and program operations. The position is responsible for designing and maintaining...Full timeTemporary workCasual workWork at officeAfternoon shift
Bowie State University
Bowie, MD4 days ago $44.95k - $59.51k
...Job Posting: JR101565 Makerspace Lab Specialist (Grant Funded Position - Contingent II) (Open) Department: BSU Entrepreneurship Academy, JM Position Type: Non-Regular Fixed Term (Fixed Term) Open Date: 02-13-2026 Close Date: $44,948 - $59,508 Job Description: The Makerspace...Fixed term contractWork experience placementNight shiftAfternoon shiftThe Chronicle of Higher Education
Bowie, MD1 day ago$18.9 - $19.4 per hour
The Fresh Market in Crofton, MD, is seeking a Deli team member to ensure product quality, engage with guests, and maintain store standards in a flexible work environment. Ideal candidates will have retail experience, attention to detail, and a positive attitude towards...Hourly payFlexible hoursThe Fresh Market
Crofton, MD15 hours ago$48 - $55 per hour
A home health care provider in Maryland is seeking a qualified Outpatient Physical Therapist for a full-time position. This role focuses on providing rehabilitative care for seniors in their homes, allowing for flexibility without typical home-health commutes. The ideal...Hourly payFull timeBAYADA Home Health Care
Crofton, MD15 hours ago$91.54k - $152.52k
...Senior Proposal Specialist at GHD Join Our Team as a Senior Proposal Specialist at GHD! At GHD, we don't just believe in the power of commitment – we live and breathe it every day. As a global firm, we're expanding our market presence across North America, and we're...GHD
Bowie, MD4 days ago$17 - $20 per hour
...for a motivated individual who enjoys variety in their day and thrives in a fast-paced environment to join our team as a Staffing Specialist. This individual will support the Territory Manager by assisting with daily operations, including helping recruit new applicants,...Hourly payMinimum wageTemporary workWork at officeLocal areaPeopleReady
Bowie, MD5 days ago$17.65 - $20 per hour
WesBanco Bank Inc. is looking for a Customer Service Specialist I in Bowie, Maryland, who will be responsible for resolving customer inquiries in the Bank's call center. This role is crucial as it provides the primary point of customer interaction. Candidates must have...Remote jobHourly payFlexible hoursShift work$17.65 - $20 per hour
...identifying, responding to, and resolving customer requests related to bank products and services in the call center. The Customer Service Specialist I is the primary interaction a customer may have with the bank and provides professional and courteous customer support while...Hourly payTemporary workBank staffWork at officeRemote workFlexible hoursShift work$85k - $100k
A leading physical therapy practice in Crofton, MD is seeking a skilled Physical Therapist specializing in Orthopedic and Pelvic Floor therapy. The position offers a unique opportunity to work with a mixed caseload and conduct in-depth evaluations, all within a supportive...Relocation package- Gold's Gym Appointment Setter A hard day at work never felt so good. As part of the largest co-ed gym chain in the world and the most recognized name in fitness, Gold's Gym is seeking fitness enthusiasts with a desire to take us to a whole new level. With an aggressive...Shift work
Gold's Gym
Bowie, MD3 days ago $175k - $250k
...Hospital located in Bowie, MD. This role involves handling complex medical emergencies and collaborating with a dedicated team of specialists. We offer a competitive salary with earning potential ranging from $175,000 to $250,000 annually, along with generous benefits...Relocation packageEthos Veterinary Health
Bowie, MD15 hours ago$21 - $24 per hour
...problems. Team player with a positive outlook. ADDITIONAL INFORMATION: The wage range for the Employee Experience Specialist position is between $21 - $24 hourly. The position includes 17 Days of PTO (Paid Time Off), 5 days of STD (Short Term Disability)...Hourly payTemporary workWork at officeLocal areaFlexible hoursWesBanco Bank, Inc.
Bowie, MD2 days ago- A financial services firm based in Crofton, Maryland is seeking motivated Retirement Specialists for both part-time and full-time positions. The ideal candidates should be self-motivated and possess strong communication and sales skills. Responsibilities include educating...Full timePart timeFlexible hours
$70k - $75k
WesBanco is seeking an Employee Experience Officer in Bowie, MD to provide administrative support for the Employee Experience Center of Excellence. The role involves handling employee inquiries, maintaining HR systems, and ensuring compliance with labor laws. Candidates...- WesBanco Bank Inc. is seeking a Secured Credit Specialist in Bowie, Maryland. This role involves supporting the Secured Credit Administration team by managing documentation and processes related to loans secured by marketable securities. You will monitor reporting activities...
- A reputable university in Bowie, MD, is offering a full-time Graduate STEM Technical Editor position. The role involves providing feedback and editorial guidance to graduate students on their academic writing across STEM fields. Key responsibilities include editing technical...Full time
- ...shape them into their best selves. Position Summary: Join a team dedicated to every student’s success. As a Middle School Learning Specialist , you will play a vital role in supporting students academically. Working closely with classroom teachers, you will support...
- SkyKey Financial is hiring motivated Retirement Specialists in Bowie, Maryland. We're looking for competitive, disciplined individuals, especially those with an athletic background. This role includes educating clients on retirement options and maintaining strong relationships...Full timePart time
$19 - $23 per hour
...trained. Proficient in MS Office, including Word, Excel, Outlook. Additional Information The wage range for the Secured Credit Specialist position is $19.00 - $23.00 per hour. The position includes 17 days of PTO (Paid Time Off), 5 days of STD (Short Term Disability)...Hourly payTemporary workFlexible hours- Benton Communities, based in Bowie, Maryland, is seeking a Leasing Professional to join their Community Operations Team. This role involves leasing apartments through innovative sales and marketing strategies, ensuring alignment with client needs. The ideal candidate will...
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