Patient Services Representative

Shift And Status

Full time, Monday, Wednesday, Thursday, Friday 8:00 a.m. to 5:00 p.m., Tuesdays 8:00 a.m. to 2:00 p.m., and no weekends

Job Summary

The Multidisciplinary Trauma Clinic, which supports West Michigan's only Level One Trauma Center, provides coordinated follow-up care for patients recovering from traumatic injuries, including burns, fractures, amputations, and traumatic brain injuries. Our collaborative team brings together multiple specialties in one location, offering comprehensive services such as nurse navigation, social work support, coordinated appointments, and on-site X-ray services to enhance the patient experience.

This role supports a busy practice environment, handling an average of 80-100 patient calls per day, and requires the ability to address patient needs with professionalism and compassion, multitask effectively, and thrive in a team-based setting. We foster a fast-paced, collaborative environment focused on exceptional patient care while providing team members with diverse learning opportunities, professional growth, and meaningful experiences that positively impact patients' lives.

Essential Functions

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent
• 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health Cares For You

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status