IT Support Specialist

**WHO IS FIVE STAR?** As a small family-owned business in Central Ohio, Five Star Home Services was started over 50 years ago and has expanded to over 40 locations throughout the Columbus, Dayton, and Cincinnati metropolitan areas. At Five Star, **our mission is simple: ** * WE SERVE THOSE IN NEED * . Of course, our focus is primarily serving clients with Residential Electric, HVAC, or Plumbing needs, but our passion is much deeper than that. Through our **Profit on Purpose program, we donate 10% of our profit to the communities that we serve ** – a large portion of which goes directly to supporting individuals in short and long-term recovery from drug addiction. To learn more about how your work as a Five Star employee would help support amazing local initiatives, click the link below! What You’ll Do Provide first-level technical support (hardware, software, systems) Troubleshoot and resolve issues—or upgrade when needed Manage IT tickets, calls, and support requests Set up and configure employee devices and accounts Maintain and audit IT inventory and systems Support onboarding/offboarding processes Assist with AV setups and company events Contribute to IT projects, upgrades, and improvements Document processes, fixes, and system updates Uphold IT security protocols and best practices What You Bring 2+ years of IT support or helpdesk experience Strong knowledge of: Microsoft 365 Admin Center Computer hardware/software systems Ticketing & device management tools Excellent communication and problem-solving skills Ability to prioritize, multitask, and stay organized Preferred Certifications CompTIA A+ Network+ What Makes You a Great Fit You align with our core values: Relentless – You own problems and see them through Experts – You continuously improve your technical skills Passionate – You bring energy and urgency to every interaction Generous – You share knowledge and support your team Integrity – You do the right thing, always What Success Looks Like (KPIs) Respond to 100% of IT tickets within 24 hours Maintain 90%+ accurate device inventory Deliver consistently positive user satisfaction Execute 95%+ on-time onboarding/offboarding Ensure near-perfect ticket documentation & tracking Maintain 100% punctuality and attendance **Work Environment** Fast-paced, high-energy setting Mix of desk work and hands-on support Occasional lifting (up to 50 lbs) **Why Join Us?** Be part of a growing, high-impact IT team Work in a culture that values ownership, growth, and excellence Make a real difference in employee productivity and experience The Pay Range For This Role Is 17 - 20 USD per hour(Columbus Market) #J-18808-Ljbffr