Service Desk Analyst I

Coborn's is looking for a Service Desk Analyst I who enjoys solving problems, helping others, and making technology work better. As a Service Desk Analyst, you'll be a trusted resource for employees across the organization, providing timely and professional technical support while taking ownership of issues from the first question through resolution.

If you're technically curious, service-minded, and ready to grow your IT career with an employee-owned company where your contributions matter, we'd love to meet you!

What You'll Do

As a Service Desk Analyst I, you'll help keep our technology and teams running smoothly by:

• Providing timely, professional technical support for applications, computers, networks, telecom, and point-of-sale systems.
• Managing Service Desk tickets from initial contact through resolution, including troubleshooting, documenting, escalating, and following up with end users.
• Logging and maintaining accurate details for incoming support requests according to established standards.
• Proactively and reactively monitoring networked devices, website performance, alerts, and system issues.
• Partnering with Service Desk and IT team members during planned and unplanned outages.
• Providing clear and timely outage communications to store and senior leadership through resolution.
• Collaborating on IT projects and initiatives with the IT Support Services Supervisor and other members of the IT team.
• Supporting company and department policies, procedures, safety practices, and service standards.

What Will Help You Succeed

You'll thrive in this role if you:

• Take ownership of your work and follow issues through to resolution.
• Enjoy troubleshooting and finding practical solutions to technical challenges.
• Communicate technical information clearly and professionally to people with varying levels of technical knowledge.
• Stay organized and effectively prioritize multiple requests in a fast-paced environment.
• Work well independently while also being a collaborative and dependable team member.
• Adapt quickly when priorities or technology needs change.
• Build positive relationships through honesty, trust, responsiveness, and exceptional service.
• Look for opportunities to improve processes and create a better experience for the people you support.

What's In It For Me?

Our remarkable employees are at the heart of everything we do. At Coborn's, we're committed to creating a supportive and rewarding workplace-one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures.

Please find a list of many of our exciting benefits below:

• Medical & Dental insurance with Health Savings Account (HSA), Flexible Spending Account (FSA) options
• Employee Stock Ownership Program (ESOP) - yes, we're employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!
• 401(k) plan options - we also match up to 20% of the first 5% contributed
• Competitive Paid Time Off (PTO/Vacation)
• 10% employee discount on grocery items, with additional franchise-specific discounts available at company-owned Ace Hardware, Caribou Coffee, Erbert and Gerbert's, and Pet Supplies Plus locations.
• Additional Voluntary Benefits - such as vision, accident and critical illness insurances
• Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance
• Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit!
• Paid Military Leave
• Employee recognition programs with monetary rewards, including in-store vouchers, years of service, and employee of the month
• Employee Health & Wellness Programs, Challenges and Resources - to assist our team members in living a life of well-being!
• Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
• Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment, and more!
• Tools, resources and opportunities for career growth and development
• Education benefits including tuition discount and scholarship programs

What You'll Bring

Education & Experience

• Associate degree or equivalent in Information Technology or a related field from a two-year college or technical school; or two years of related experience and/or training; or an equivalent combination of education and experience.
• Previous experience in an IT support role is preferred.

Technical Skills

• Knowledge of Microsoft Office and email systems.
• Experience supporting Microsoft operating systems and related technologies.
• Working knowledge of network protocols and devices, including switches, routers, and firewalls.
• Familiarity with Microsoft Outlook, Exchange, and related email platforms.
• Working knowledge of the IBM iSeries platform is a plus.
• Ability to learn and confidently support a variety of business applications, hardware, and technology systems.

We believe that building a team of people with different backgrounds, beliefs, experiences, and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA employer- all qualified individuals, including minorities, females, veterans, and individuals with disabilities, are encouraged to apply.

Are you friendly, dependable, and passionate about working with people? At Coborn's, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers. If you're looking for a place where you can build a future while making a positive impact every day, we'd love to talk to you about joining our team!

Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, Sullivan's Foods, and Kessler's. We offer our guests an elevated shopping experience-both in-store and online-focused on freshness, value, and convenience. Guided by our company vision to inspire happiness, healthy living, and simplicity, this principle has fueled our growth for more than 100 years and is at the heart of everything we do.

Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor, and Captain Jack's brands. In addition, we operate fuel kiosks and convenience store locations under the Little Dukes and Coborn's Express names. Many of our grocery stores also feature full-service pharmacies to support the health and wellness of our guests. We manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert's, Godfather's Pizza, and Pet Supplies Plus. To support our diverse retail operations, we operate our own central bakery, fresh foods commissary, and grocery warehouse and distribution center.