Infrastructure Support Engineer

About Nscale Nscale is the GPU cloud engineered for AI. We provide cost‑effective, high‑performance infrastructure for AI start‑ups and large enterprise customers. Nscale enables AI‑focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. About the Role Preference for West Coast Candidates A technical expert responsible for ensuring the efficiency, reliability, and scalability of data center infrastructure. Comfortable problem solving and making decisions on complex topics with a high level of ambiguity in a results‑driven environment. Comfortable influencing without authority and exceptional at building relationships with senior stakeholders across the business to get things done. Understanding and skillset to grasp technical concepts and problems quickly. Strong analytical skills. Highly organized, diligent, and self‑starter, curious and quick to learn. What You’ll Be Doing Join the support duty rotation and handle day‑to‑day tickets and alerts, escalating early and appropriately. Collaborate with Engineering when incidents or changes require it. Accurately record, update, manage and resolve tickets using the ticketing system while keeping all parties informed of the ticket’s progress. Follow established runbooks to resolve common issues. Propose improvements and contribute incremental fixes with review. Keep tickets up to date with clear notes, next steps, and customer communications via the agreed channels. Learn the platform fundamentals so you can help customers get value from our services, asking for support when deeper expertise is needed. Participate in monitoring, troubleshooting, and triage. Capture logs and facts to enable efficient handover. Deliver assigned tasks and project work to agreed quality and timelines. Flag blockers early and seek help when needed. Share knowledge by documenting steps you’ve validated and by contributing to training materials. Shadow seniors during complex work to build capability. Take part in incident reviews as a contributor and help track preventative follow‑ups in your scope. Identify areas for implementation of automation to optimize processes. Constantly endeavour to learn and upskill. Collaborate with cross‑functional teams for service improvements. Be the escalation point for onsite operations staff. Participate in on‑call or out‑of‑hours work when scheduled and after onboarding. Availability to travel to Nscale or customer locations to assist with deployments, troubleshooting, and operational tasks and attendance of supplier‑related training courses. About You (Skills / Qualifications) 2–4 years of experience in a support, operations, or infrastructure engineering role, ideally within a cloud, data center, or managed services environment. Growth mindset. Curious, dependable, and collaborative. Seek feedback, ask questions, and invest in learning to progress toward senior. Platform and DC fundamentals. Awareness of servers, networks, storage, and virtualization concepts, ideally from a support or operations background. Linux fundamentals. Comfortable with the CLI, services via systemd, filesystems, permissions, and basic networking tools. Able to troubleshoot common issues and know when to escalate. Networking basics. Solid grasp of IP addressing, subnets, VLANs, routing at a high level, DNS, and firewalls. Advanced topics like BGP or VXLAN are a plus, not required. Kubernetes exposure. Understand core concepts like nodes, pods, services, and logs. Can perform basic troubleshooting and follow runbooks. Cluster‑level administration experience is a nice to have. GPU awareness. Familiar with basic diagnostics such as nvidia‑smi. Observability foundations. Able to use dashboards and alerts to identify symptoms, gather evidence, and follow runbooks. Comfortable proposing simple alert or dashboard tweaks with review. Scripting and automation basics. Comfortable reading and writing simple Bash or Python snippets and using Git for version control. Experience with Ansible or Terraform is beneficial but not required. Cloud and virtualization basics. Familiarity with common hypervisor or cloud troubleshooting flows. OpenStack experience is a plus, not a requirement. Nice to Have Hands‑on exposure to Kubernetes administration, operators, and storage or networking add‑ons. Deeper GPU/HPC concepts such as RDMA/InfiniBand, performant distributed workload basics, or job schedulers. Awareness and use of NCCL for performance troubleshooting. Infrastructure as Code and configuration‑management tools like Ansible or Terraform. GitOps and CI/CD participation. Contributing to pipelines and modernizing scripts using GitHub Actions or similar. Experience with access and security tooling used at Nscale, such as Teleport or Vault. Progress toward relevant certifications over time (e.g., Linux, Kubernetes, cloud, or security). What We Can Offer You Highly competitive package (base + equity) with reviews every 12 months. Join the fastest‑growing tech startup and push boundaries with innovative AI solutions. Dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. Human‑first flexibility: Treat employees as humans first and give them autonomy to shape their day around life’s moments. Equal Opportunities Statement We strongly encourage applications from people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, and people from lower socio‑economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the base salary for the position. Actual compensation may vary based on job‑related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range: $100,000 USD – $140,000 USD #J-18808-Ljbffr Nscale