Clerical Associate

Job Description

Job Description

I. Overview

We are seeking a detail-oriented, tech-savvy, and highly organized Clerical Officer to support daily administrative operations, manage social media platforms, handle inbound and outbound communications, and assist with online bidding activities. The ideal candidate is proactive, customer-focused, and comfortable working across multiple functions, including administration, digital platforms, and client interaction. Strong communication skills, both written and verbal, are essential, along with the ability to multitask in a fast-paced environment.

Requirements

II. Scope of Services Required1. Administrative & Clerical Support

• ­ Perform general office duties including data entry, filing, documentation, and record management
• ­ Prepare reports, correspondence, and maintain accurate records
• ­ Manage emails, calendars, scheduling, and internal coordination
• ­ Maintain organized workflows and ensure timely task completion

2. Computer & Digital Operations

• ­ Utilize Microsoft Office (Word, Excel, PowerPoint) and other tools for reporting and documentation
• ­ Maintain and update digital filing systems and databases
• ­ Ensure accuracy, organization, and confidentiality of records
• ­ Assist with basic troubleshooting and coordination of digital tools

3. Social Media & Digital Engagement

• ­ Manage and maintain company social media accounts (posting, responding, and monitoring engagement)
• ­ Schedule posts using social media management tools
• ­ Respond to comments, messages, and inquiries promptly
• ­ Track engagement metrics and suggest improvements for visibility and growth
• ­ Support marketing initiatives and promotional campaigns

4. Online Bidding & Platform Management

• ­ Manage and maintain company social media accounts (posting, responding, and monitoring engagement)
• ­ Schedule posts using social media management tools
• ­ Respond to comments, messages, and inquiries promptly
• ­ Track engagement metrics and suggest improvements for visibility and growth
• ­ Support marketing initiatives and promotional campaigns

5. Ongoing Support & Coordination

• ­ Support sales, marketing, and operations teams as needed
• ­ Handle ad hoc tasks and urgent assignments efficiently
• ­ Assist in coordinating projects and cross-department communication
• ­ Contribute to process improvements and operational efficiency

III. Key Responsibilities

• ­ Maintain organized administrative systems and workflows
• ­ Manage communication channels including phone, email, and social platforms
• ­ Support online bidding and e-commerce activities
• ­ Ensure timely completion of assigned tasks and deadlines

IV. Required Skills & Qualifications

• ­ High-school diploma or GED
• ­ Proficiency in Microsoft Office and general computer applications
• ­ Familiarity with social media platforms and scheduling tools
• ­ Knowledge or experience with online bidding platforms (e.g., Whatnot and similar apps)
• ­ Strong organizational, communication, and multitasking skills
• ­ High attention to detail and accuracy
• ­ Excellent verbal and written communication skills
• ­ Familiarity with social media platforms and scheduling tools
• ­ Ability to multitask and work in a fast-paced environment
• ­ Problem-solving mindset and ability to work independently

V. Preferred Qualifications

• ­ Previous experience in clerical and administrative
• ­ Experience managing social media accounts for business purposes
• ­ Experience with e-commerce, online auctions, or live-selling platforms

This job is on-site

Benefits

No benefits package