Student Services Program Coordinator - Dual Enrollment (IN-HOUSE ONLY)

Student Services Program Coordinator

The Student Services Program Coordinator performs a variety of complex and technical duties in support of specially funded student services programs. Incumbents in this classification are responsible for the administrative coordination of program communications, planning, reporting and a variety of complex activities in support of their assigned program(s). The Department of Dual Enrollment at Golden West College creates equity-focused dual enrollment opportunities for local high school students. The department supports student registration and educates students and parents about dual enrollment courses. The department also works with high schools to develop dual enrollment Career and College Access Pathways (CCAP).

The Student Services Program Coordinator provides administrative support to the effective performance of targeted, specially funded programs that enhance exposure to and engagement of specific student populations such as, but not limited to, those in international programs and co-curricular activities. The Student Services Program Coordinator must demonstrate success in working with a wide range of students of varying ability and background, including economically, socially, and culturally diverse students of different ethnic backgrounds. The Student Services Program Coordinator will learn and demonstrate competent knowledge of student visa and travel requirements. The Student Services Program Coordinator must also demonstrate the ability to organize, sequence, and lead activities that include collaboration with other District or campus services and outside organizations.

Essential duties and responsibilities include planning, organizing, and facilitating activities and programs to develop students' skills in a variety of student services and programs; assisting in program planning phases and implementing programs to enhance student engagement through activities such as multi-cultural enhancement, social introduction, workshops, and support that provides easy access to services and resources; conducting information and advisement sessions related to specific student requirements of assigned programs, divisions and/or departments; ensuring reporting obligations are met on the state and federal levels; assisting students with identifying opportunities, processing applications, and ongoing support to those actively engaged in a variety of college-sponsored programs including study abroad, Associated Students, multi-cultural events, etc.; collaborating with various college departments and/or divisions to provide in-service training and volunteer experiences on campus and in the community designed to enhance acceptance and participation in co-circular activities such as student government and leadership; working closely with students, staff, management, faculty, and administrators concerning best business practices, customer service, coordination of committees and multiple projects associated with student engagement; collaborating with campus community to create, generate, and execute innovative ideas and processes to enhance student involvement; assisting with identifying, developing, and arranging for Requests for Proposals (RFPs) from outside vendors/contractors and organizations; negotiating for services and fees with private and public industry sectors, organizations for services, performances, speakers, and material support; preparing standard and non-standard contracts for approval; communicating with management and administration with progress updates, program information and reports that support the college and District's ability to ensure compliance with program objectives, state and federal rules, regulations, policies and procedures; overseeing, distributing, and preparing reports of results from student satisfaction surveys after the conclusion of special events and activities; recommending new and modified student engagement activities from survey feedback; developing monitoring and tracking systems to ensure compliance within local, state, and federal rules and regulations related to assigned program(s); creating informational materials and publications supporting the assigned student services programs, in collaboration with Marketing and Public Relations; collaborating with other services in the campus community to create, generate and carry out innovative ideas and processes to enhance student involvement; overseeing and scheduling events, student development activities, cultural trips, speakers, and other activities that encourage students to participate in college life; researching, preparing, recommending, and monitoring approved budgets related to the assigned program; carrying out expenditure of project funds according to fiscal guidelines; maintaining records of grant funds or contracted expenditures; assisting with the evaluation of, and reporting for, program components and services; researching, collecting, and compiling demographic and statistical data related to program participants; preparing and presenting data and metrics related to student engagement, recruitment, retention, graduation, and transfer rates; monitoring outcomes for grant awards; interpreting District policies and procedures pertaining to college activities and programs; ensuring compliance with all applicable rules, regulations, policies and procedures; overseeing the maintenance of all records including computer-aided student databases; ensuring confidentiality of student information; participating in a variety of campus/college, education, and grantee committees and functions that promote student engagement, retention, and achievement; maintaining and updating web site pages using established formats and standards; and performing other related duties as assigned that support the objective of the position.

Required knowledge and skills include specialized knowledge of educational and student services program goals and objectives, procedures and regulations; working knowledge of the education and administrative services provided by the District, as well as special programs designed for student engagement and enrichment; specialized knowledge of the role of cultural, social, and economic differences impacting the ability of students to achieve academic success; working knowledge of mentoring and tutoring techniques as well as study skill development methods; professional-level writing skills to prepare grants and performance reports; math skills enough to read and analyze budget documents; knowledge of regional and community demographics including the needs of international and disadvantaged students, age-appropriate learning, and community resources; well-developed human relations skills to make formal presentations, facilitate group processes, and exercise sensitivity to diverse populations in school site and community environments; ability to perform the essential responsibilities and functions of the position; ability to convert program goals into sequenced action and activity plans; ability to schedule and organize work to ensure efficient flow of programs/activities in a manner conducive to successful accomplishment of program goals; ability to plan, prioritize, and assign work in order to meet yearly schedules and timelines; ability to facilitate meetings and processes involving diverse groups; ability to maintain confidentiality of private and sensitive information; ability to secure funding, secure local interagency partnerships, and accomplish goals within financial limitations; ability to use a variety of software applications and database systems to track projects, prepare reports, monitor budget expenditures during the normal course of work; ability to maintain productive and cooperative working relationships with others; ability to learn and apply the rules and procedures for international visas and travel requirements both to and from the US; ability to evaluate program outcomes; and ability to establish strong working relationships with students, faculty, administrators, managers and staff throughout the District.

Minimum qualifications include a Bachelor's degree in a behavioral science, social science, business, education, or a related area and four (4) years of experience in an outreach-oriented student services program, preferably in higher education. Demonstrated evidence of responsiveness to and understanding of the racial, ethnic, disability, gender identity, sexual orientation, socioeconomic, academic, and cultural diversity within the community college student population, including students with different ability statuses (e.g., physical and/or learning) as these factors relate to the need for equity-minded practice within the classroom and campus.

Licenses and certificates may require a valid driver license. Working conditions are performed indoors where minimal safety considerations exist.