Customer Success Manager

Customer Success Manager | HealthTech Startup

Location: SoHo, New York City (Hybrid – 3 days/week in office)

Employment Type: Full-Time

Industry: HealthTech / Mental Healthcare

Compensation: $85,000–$105,000 base + performance-based variable compensation, equity, and benefits

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

About the Opportunity

We are partnering with a fast-growing, venture-backed mental healthcare startup on a mission to make mental health services more accessible to children and families.

The company works closely with schools and educational institutions to connect students with essential mental healthcare services, helping remove barriers to care.

Backed by leading venture capital investors and operating in a rapidly expanding market, the company is growing its Customer Success team and looking for a proactive, commercially minded Customer Success Manager

This is an exciting opportunity for someone who enjoys managing customer relationships at scale, driving engagement and revenue growth, and helping build scalable processes in an early-stage environment.

What You'll Do

• Own and manage a high-volume portfolio of school and district partnerships, ensuring strong engagement, retention, and growth.
• Build trusted relationships with customers and serve as their primary point of contact.
• Drive product adoption and engagement through proactive outreach, training, and ongoing relationship management.
• Identify opportunities for account expansion, upselling, and additional service adoption.
• Monitor account health, identify potential risks, and implement strategies to improve customer retention.
• Conduct regular customer check-ins, performance reviews, and strategic conversations.
• Collaborate with Sales, Operations, and other internal teams to improve the customer experience.
• Help develop Customer Success playbooks, workflows, and scalable processes as the organization grows.

What We're Looking For

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role.
• Experience managing 100+ SMB or mid-market accounts simultaneously , rather than only a small portfolio of enterprise customers.
• Demonstrated success driving account growth, upselling, cross-selling, or revenue expansion.
• Experience working in a fast-paced, early-stage startup environment, ideally Seed through Series B.
• Comfortable taking ownership, solving problems independently, and working with evolving processes.
• Strong communication, relationship management, and organizational skills.
• Bachelor's degree.
• Based in NYC or willing to relocate, with availability to work from the SoHo office three days per week.

Preferred Qualifications

• Experience in HealthTech, EdTech, SaaS, or another technology-driven industry.
• Previous experience working with schools, districts, or educational institutions.
• Background progressing through sales, business development, or account management into Customer Success.
• Experience building Customer Success processes or playbooks from scratch.
• Familiarity with managing large customer portfolios while balancing retention and revenue expansion.

Why Join?

Make a meaningful impact: Help improve access to mental healthcare for children and families through school partnerships.

Join a well-funded startup: Work with a growing, venture-backed company supported by leading investors.

Shape the Customer Success function: Contribute ideas, build processes, and help define how the team operates as the company expands.

Own your impact: Take responsibility for customer relationships, engagement, retention, and growth.

Career development: Join a growing organization where your contributions can influence the direction of the Customer Success team. xhyhwjd

Competitive benefits: Receive a competitive compensation package, performance-based variable compensation, equity, and comprehensive benefits.