Salesforce Solution Architect, Field Service

Salesforce Solution Architect, Field Service Remote - United States Working closely with and reporting to our Field Service Practice Lead, you will be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions. You'll have the opportunity to: Facilitate business process reviews to identify customer requirements and processes Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development Configure Salesforce Field Service Cloud solutions Develop technical requirements and specifications for customers and the technical delivery team Drive best practice UX design into each and every aspect of solution delivery Manage all aspects of projects and customer communications Deliver customer end user training and documentation Oversee and be accountable for the successful completion of all aspects of assigned projects Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management Lead vision and strategy discussions with contact center and customer service leadership and management Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers Required Qualifications: 3+ years project experience in a hands on technical consulting and project management role 2+ years of project delivery experience with Salesforce Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services Experience leading Enterprise Service Cloud projects - including ground-up Field Service and Sales Cloud deployments Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology Deep understanding of Salesforce administration required (Service Cloud and Sales Cloud) Expert-level experience in designing and creating Service Cloud solutions using Salesforce declarative configuration. Experience with Communities and Wave Analytics highly preferred One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred Preferred Skills: Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously Ability to understand and assess how business processes can be improved using Salesforce Great with customers, quickly builds credibility, and a fantastic team player! BS in Computer Science, Engineering, or similar technical degree or equivalent experience Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. California Annual Salary Range $94,400 to $266,300 USD Cleveland Annual Salary Range

• 87,400 to $213,000 USD
• 94,400 to $230,000 USD

District of Columbia Annual Salary Range $100,500 to $245,000 USD Illinois Annual Salary Range $87,400 to $230,000 USD Maryland Annual Salary Range $94,400 to $230,000 USD Massachusetts Annual Salary Range $94,400 to $245,000 USD Minnesota Annual Salary Range $94,400 to $230,000 USD New York / New Jersey Annual Salary Range $87,400 to $266,300 USD Washington Annual Salary Range $100,500 to $245,000 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in‑laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no‑brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. #J-18808-Ljbffr NeuraFlash