Intake/Scheduler

Responsible for coordinating, planning and documenting patient care staff and patient schedules.Performs functions, in order to improve the clinical, operational and financial success of the agency.

QUALIFICATIONS

An LPN currently licensed by the state in which employed by the agency preferred. At least one year of experience in home care/hospice preferred. Requires excellent interpersonal skills and communication, as well as the ability to effectively interact with all levels of management. Must have strong organizations skills and be able to effectively manage and prioritize tasks and be time efficient. Computer experience necessary to perform job responsibilities. Good working knowledge of the patient Referral process.

KEY RESPONSIBILITIES

1. Receives/responds to incoming telephone calls from referral sources/patients.Obtain patient orders, in order to process the Referral.
2. Establish patient and employee schedules by coordination of patient's needs and staff availability.Process schedules and re-schedules, re-assignments and declined visits.
3. Input all essential patient and employee schedule information in EMR in an accurate and timely manner.Complete all requests according to priority and necessity of the patient's needs.
4. Coordinate schedule of patient and relays it to the appropriate party, so that optimal patient care will be provided.
5. Maintain a current and accurate record of direct field staff availability and coordinates assignment of personnel according to specific patient needs and requests.
6. Communicate all problems and concerns of patient services and staff employee performance/issues to the appropriate person.
7. Reschedule staff employee schedules according to illnesses, emergencies, etc.Inform all clinical staff of any change in scheduling.
8. Produce reports as requested by appropriate personnel.
9. May attend PI Utilization Review Committee on a quarterly basis or as scheduled
10. Organizes, prioritizes and executes work assignments effectively and efficiently.
11. Receives instructions and keeps ongoing contact with appropriate personnel.
12. Attends case conferences, inservices, seminars as scheduled, and other meetings as assigned.
13. Maintains confidentiality of information related to business practices, business

activities, and personnel. 14.Maintains a professional attitude when working with staff, fostering the team philosophy and team environment for all personnel. 15.Does not allow personal affairs to interfere with scheduled work time. 16.Maintains a professional appearance at all times. 17.Provides proper notification and/or advanced notice of absence or tardiness without abuse. 18.Participates willingly with special projects and/or overtime work when requested. 19. Follows all agency policy and procedures. Quality Hospice is an Equal Opportunity / Affimative Action Employer All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin. #J-18808-Ljbffr Quality Hospice