Position: Inside Sales Representative

Inside Sales Representative

The Inside Sales Representative (ISR) proactively contacts assigned Giant customers on a regular basis as part of Giant's rep partnership team. They provide sales and related customer service functions to build the relationship with Giant's Authorized Retailers to the best level possible. The ISR will work with both Outside and Inside Sales Team members to handle all inbound customer calls, B2B, and e-mailed orders. The ISR reports to the Inside Sales Manager.

Job Responsibilities:

• Maintain and increase sales volume to assigned sales territories while meeting or exceeding sales quotas set by Giant's management.
• Communicate daily with assigned Account Executives (AE) and provide information, assistance, and support.
• Professionally answer inbound calls from Giant's Authorized Retailers.
• Accurately enter called-in and e-mailed in orders and communicate order status back to the customer.
• Work closely with both Credit and Warranty to ensure the utmost in Customer Service.
• Professionally and quickly resolve all retailer issues regarding billing, credits, and shipping to the best of your ability.
• Respond to all customer inquiries within 24 hours
• Develop and adhere to a planned call schedule. This schedule should be determined based on an account's designation status and account buying cycles to be determined by the ISR and AE.
• Maintain up-to-date knowledge of Giant's products and programs.
• Exhibit familiarity with the functions of Giant's B2B and consumer websites.
• Participate in special sales contests.
• Represent Giant at trade shows and consumer events.
• Assist other departments as requested.
• Submit any special reports in a timely fashion.

Job Qualifications:

• Bachelor's Degree highly recommended.
• Bicycle industry experience preferred.
• Strong sales skills are essential.
• Good oral and written communication skills.
• Highly organized with good time management skills.
• Has the ability to adapt to change and deal with ambiguity.
• Must be experienced with Microsoft Office.

Position is located at our corporate office in Boulder, CO. No remote work for this position.

Status: Exempt w/Benefits - Full-time position

Salary: $60,000 - $70,000 (Base Salary + Commission)