Customer Success Operations Evaluator - AI Trainer

Job Description

Job Description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote

Role Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors in outputs.
• Provide clear, structured written feedback to improve AI model performance .
• Work independently and asynchronously to meet deadlines while ensuring high-quality assessments.
• Collaborate with subject matter experts to ensure consistency and relevance across datasets.

Qualifications

Must-Have

• 5+ years of relevant professional experience in Customer success / support operations .
• Native or professional fluency in English .
• Highly proficient in Microsoft Office and Google Workspace , especially Slides .

Preferred

• Advanced degree (Master's or higher) from a reputable institution.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check:
• For any help or support, reach out to: View email address on ziprecruiter.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.