Custom Apparel Operations Coordinator

Job Description

About the Position\n

Rodeo City Apparel is seeking an organized, customer-focused Custom Apparel Operations Coordinator to manage daily customer orders and support our retail storefront in Ellensburg.

We provide custom-printed and embroidered apparel for businesses, organizations, teams, and individuals.

This position oversees the order process from initial inquiry through completion, including quoting, purchasing, production coordination, and customer communication.

We're looking for someone who enjoys working with customers, pays attention to details, and can independently keep orders organized, accurate, and on schedule.

Customer Service & Quoting

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• Respond to customer inquiries by phone, email, and in person.
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• Help customers select apparel and decoration options.
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• Prepare accurate quotes using established pricing procedures.
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• Follow up with customers and provide order updates.
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Order Management & Production

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• Manage orders from approval through completion.
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• Verify pricing, product availability, artwork, and deadlines.
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• Place vendor orders and track incoming merchandise.
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• Coordinate with graphic design and production staff.
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• Monitor production timelines and resolve order discrepancies.
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• Ensure orders meet company pricing and quality standards.
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Storefront & Daily Operations

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• Open and close the retail storefront and assist walk-in customers.
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• Process purchases, customer pickups, and payments.
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• Maintain organized customer records and order documentation.
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• Assist with inventory, shipping, and light fulfillment.
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• Follow established procedures and identify opportunities to improve efficiency.
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Required

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• Experience in customer service, order processing, purchasing, or administrative operations.
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• Strong organizational skills and attention to detail.
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• Ability to manage multiple orders and deadlines independently.
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• Comfortable using business software and spreadsheets.
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• Strong communication and problem-solving skills.
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• Dependable, proactive, and comfortable working in a small-team environment.
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Preferred

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• Experience in custom apparel, screen printing, embroidery, or promotional products.
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• Experience with customer quoting, vendor purchasing, or production coordination.
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• Familiarity with apparel products and decoration methods.
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Someone who takes ownership of their work, communicates clearly, and enjoys balancing customer service with operational responsibilities.

This is an opportunity to play an important role in a growing custom apparel business, with potential for increased responsibility as the company expands.

Full-time, onsite position at our Ellensburg location.