Dispatcher

Job Description

Job Description

Keep Customers Connected. Keep Operations Moving.

About the Role

Do you enjoy keeping things organized, solving problems, and helping teams succeed? We're looking for a detail-oriented Dispatcher who thrives in a fast-paced environment and enjoys coordinating schedules, supporting technicians, and delivering excellent customer service.

In this role, you'll serve as the connection between customers, technicians, and internal teams, ensuring work is scheduled efficiently and completed on time.

What You'll Do

• Coordinate and dispatch service orders and trouble tickets to field technicians.
• Schedule installations, service appointments, and customer reschedules.
• Communicate with customers regarding appointment times, updates, and service expectations.
• Monitor technician workloads and adjust schedules to maximize efficiency and meet service commitments.
• Ensure technicians have the information and resources needed to complete assigned work.
• Maintain accurate records and documentation within company systems.
• Collaborate with internal departments to provide a seamless customer experience.
• Support continuous improvement efforts while maintaining company service standards.

What We're Looking For

• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Ability to prioritize work and adapt to changing schedules.
• Strong attention to detail and problem-solving skills.
• Technical aptitude and willingness to learn scheduling and service management systems.
• Positive attitude with a team-focused approach.

Why You'll Love This Role

• Play a key role in delivering exceptional customer experiences.
• Work closely with field technicians and multiple departments.
• Make an immediate impact by helping operations run smoothly and efficiently.
• Grow your skills in a dynamic, fast-paced environment.
• Join a team that values collaboration, service excellence, and continuous improvement.

Minimum Requirements

• High school diploma or equivalent.
• Six months of related experience and/or training preferred.
• Proficiency with computers and business applications.
• Ability to maintain confidentiality and professionalism in all interactions.

Join Our Team

If you're dependable, customer-focused, and enjoy keeping operations running smoothly, apply today and become an important part of our team.

This position is FRW and AWL eligible after completion of training.

The normal hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional after hours, weekend and holidays with a required On-Call shift that will run in one-week increments.

Note: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
and physical requirements.

EOE/Minority/Female/Disability/Veterans

This institution is an equal opportunity provider and employer.

If you are unable to utilize the online application process and would like to speak to a representative, please call View phone number on ziprecruiter.com between the hours of 8:00 a.m. to 5:00 p.m., Monday thru Friday. If the representative is unavailable, please leave a message and your call will be returned as soon as possible.