Technical Support Coordinator

Job Description ESSENTIAL FUNCTIONS \n \n \nThis is not a traditional IT support position. Instead, the role focuses on supporting production system usage, process improvement initiatives, operational coordination, user training, and continuous improvement within a manufacturing environment.\n \n \nThe ideal candidate is motivated, adaptable, detail-oriented, and interested in learning how production operations and systems work together in a large industrial setting.\n \n \nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required.\n \n \n Follow all Hanwha safety procedures, policies, and regulations and support compliance with HSE requirements during production and machinery installation activities. \n Support production teams with operational processes, production systems, and major machinery equipment installation activities. \n Review, validate, and maintain production labor and production system data, including work order charging, timekeeping records, schedules, and related SAP and non-SAP information. \n Review machinery installation methods, procedures, drawings, specifications, and technical requirements prior to execution to identify potential technical, quality, and constructability issues. \n Support and oversee major machinery installation activities, including shafting, alignment, inspection, and testing, and assist with initiatives to expand in-house installation capabilities. \n Provide technical support to Production during field execution and coordinate the resolution of machinery installation, alignment, quality, and other production-related issues. \n Conduct and support quality inspections to verify machinery installation accuracy and compliance with applicable drawings, specifications, procedures, quality standards, and classification requirements. \n Coordinate with Production, Engineering, Quality, Finance, IT, Security, vendors, classification societies, subcontractors, and other stakeholders to investigate and resolve operational, technical, system, scheduling, and quality-related issues. \n Assist with production system implementation, shop-floor integration, system testing, validation, go-live activities, and post go-live operational support. \n Support workforce scheduling, timekeeping, labor reporting, and payroll-related data reconciliation, including shift changes, overtime scheduling, work order charging, schedule maintenance, and resolution of data discrepancies. \n Support end-user training, system adoption, and troubleshooting of basic production system-related issues. \n Identify and support process improvement opportunities to enhance safety, quality, efficiency, productivity, and consistency across production and machinery installation activities. \n Participate in the development and continuous improvement of HPSI machinery installation and quality standards, including consistent criteria for installation, alignment, inspection, testing, and workmanship. \n Participate in shipbuilding projects and coordinate with cross-functional teams to support field execution, standardization initiatives, technical capability development, and project progress. \n Perform other duties and responsibilities as assigned. \n \n \n COMPETENCIES \n \n \n Able to communication effectively with all levels of the organization \n Self-management \n Thoroughness, flexibility, integrity \n Decision making/problem solving \n Adaptability and organizational skills and understanding \n Conflict resolution \n Strategic thinking \n Stress management \n Willingness and ability to work as a team member \n \n \n SUPERVISORY RESPONSIBILTY \n \n \nResponsible for receiving advance training to support the implementation of new systems such as production control and performance tracking, and for providing guidance and training to Production Supervisors on system usage.\n \n EDUCATION AND EXPERIENCE \n \n \n Degree from a Maritime Academy or in Mechanical Engineering, Electrical Engineering, or a related technical discipline required. \n Proficiency with Microsoft Office required. \n Knowledge of HSE policies and procedures, with the ability to support and maintain a safe working environment. \n Ability to read and interpret technical drawings, specifications, installation procedures, and equipment documentation. \n Strong understanding of production processes and shop-floor operations. \n Experience with ERP systems such as SAP or Oracle preferred. \n Shipbuilding experience involving propulsion equipment, shafting, or other major machinery equipment preferred. \n Strong analytical and problem-solving skills with the ability to coordinate issue resolution across multiple departments. \n \n \n WORK ENVIRONMENT \n \n \nEnvironmental exposures are similar to those found in most heavy industrial settings and may include noise, heat, cold, vibration, dust, fumes and smoke. Work may be carried on indoors or outdoors, and may involve exposure to inclement weather conditions.\n \n \n*Hanwha Philly Shipyard is a TOBACCO-FREE facility.\n \n \n PHYSICAL DEMANDS \n \n \nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A range of motion sufficient to perform general lifting, carrying, bending, stooping, climbing, working at heights, extended walking or standing, etc. is required. Employment in this position is contingent upon passing the medical examination. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \n \n POSITION TYPE/EXPECTED HOURS OF WORK \n \n \nThis is an on-site, full-time, safety-sensitive position. Standard days and hours of work vary by department, days and hours determined by department schedules.\n \n OTHER DUTIES \n \n \nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.\n \n Hanwha Philly Shipyard is committed to equal opportunity for all applicants. The recruitment, selection, employment and training of employees during employment, shall be without discrimination because of race, color, religion, national origin, gender or age-except that the applicant must meet the minimum age requirement. Hanwha Philly Shipyard does not, and will not, discriminate because of the disability of such individual.