OPERA PMS Project Specialist - Global Hotel Professional Services

**Job Description** **Project Specialist - Global Hotel Professional Services** As an OPERA Project Specialist in the Hospitality Global Hotel Professional Services team, you will ideally have a **2-3 years of project coordination** experience coupled with **Hospitality** Industry or **IT implementation** experience. This role requires excellent **time management** skills, attention to **detail** , being **highly organized** along with the ability to **manage multiple initiatives** at a given time. While this role does not have direct reports, you will be coordinating remote product customization projects around the globe. **If you're interested in pursuing a career in project management, consider this to be your stepping-stone into that space!** **Job Description** **1. Management of Projects** · Main point of contact through entire Project Delivery · Review each sales order within their area of responsibility · Direct and ongoing Communication with Hotel client contact and staff throughout project · Coordinates project kick-off calls · Sets accurate expectations of processes from pre-Implementation process through development to deployment · Builds project plan, schedules and blocks resources for development of custom deliverables · Assists hotels with pre-requisites and ensures client fully understands the Design, Development, and Deployment process · Prepares project outline for customization team and provides detailed, specific information on projects and all deliverables · Ensure that licenses, hardware, software and all project specifications are accounted for · Supervises remote Oracle Hospitality resources to ensure projects are on track as scheduled · Serves as first point of escalation for customers and Oracle Hospitality resources · Raises issues to their Manager · Runs assigned projects from start to finish · This includes the following OPERA related projects: · OPERA Legacy Integrations through OXI or OEDS · OPERA Custom Report Development · OPERA Custom Export Development · OPERA Custom Back Office Interface Development · OPERA Custom Utilities · OPERA Reporting and Analytics Custom Report Development · OPERA Cloud Extensions · OPERA Cloud Customer Federation **2. Leads the assigned remote team (developers and consultants)** · Supervises design and development efforts to ensure tasks remain on schedule · Makes recommendations to Manager on staff utilization · Review of daily communication from development team about project **3. Develop the relationship with the client, management company or/or corporate entity** **4. Review and respond quickly to customer feedback and inquiries - raise issues** **5. Work with the sales/account management team** · Attend project kick-off calls · Attend pre-sales calls · Commit and block appropriate resources for pending contracts and supplemental work · Research billing questions · Provide installation history **6. Administrative** · Provide backup for other Project Specialists as needed. · Review work schedule for each individual project: · Raise scheduling conflicts to Manager · Appropriate scheduling based on skill set for owned project · Review undelivered and un-invoiced backlog reports and take action as needed update PM and Oracle to move, bill or cancel work · Audit installs for customer happiness, communication, project information, sign-offs, billing, etc. · Run data points in the PM scheduling system for accurate reporting Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $24.62 to $48.03 per hour; from: $51,200 to $99,900 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC2 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing View email address on de.jobsyn.org or by calling View phone number on de.jobsyn.org in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.