Product Technical and Startup Specialist

Job Description

Job Description

AMG has been solving the toughest HVAC challenges with smart, reliable solutions. We partner with leading manufacturers to bring cutting-edge air systems to life—and we do it with a team that values agility, collaboration, and fresh thinking. From engineers to sales and support, every voice on our team plays a part in pushing the industry forward.

If you're looking for your next move, we're glad you found us. At AMG, you'll join a company where local roots meet the strength of a national network—giving you the tools to grow, the space to innovate, and the chance to make a real impact from day one. We review every application carefully and appreciate your interest in growing your career with our team.

The Opportunity

We are seeking an industry experienced technical specialist and in-house product trainer. This is a full-time opportunity for a self-starter with the ability to work both independently and within a team environment.  An ideal candidate should be experienced in installation and service of complex HVAC systems. Should be customer service oriented and comfortable in a fast-paced environment. Training experience is preferred.  Position requires professionalism in appearance, excellent verbal and written communication with Manufacturers, Sales team, and Customers.

Responsibilities

• Ability to perform start up procedure accoroding to manufacturer's instructions.
• Provide technical expertise to sales staff and assist in communicating best practices and installation procedures to our customers as relates to VRF and other technical products.
• Develop relationships and contacts with technical resources within our manufacturers to accurately direct and assist in full factory support to all AMG employees and customers.
• Provide technical support and product expertise to contractors through the entire installation process of VRF systems and other technical products.
• Obtain all necessary certifications required by manufacturers to provide high level technical support and factory certified in house training.
• Perform site inspections and provide written reports necessary to ensure compliance with VRF and other manufacturers installation procedures and warranty requirements.
• Communicate any installation deficiencies revealed during a site inspection in a timely manner to both the contractor and AMG sales team.
• Develop in-house policies and procedures to ensure uniform standards when supporting VRF installation across all AMG sales teams.
• Responsible for final approval of all extended warranties on VRF product and other products to be designated by the sales manager.
• Provide regular VRF training necessary to ensure all installing contractors meet the VRF manufacturers certification requirements.
• Expand existing product training to include other product lines to include continuing education credits for AMG clients.
• Utilize technical knowledge and product expertise to help coordinate VRF start-up and warranty work between AMG sales and service teams.
• Utilize existing relationships and technical knowledge to assist sales team in business development to expand AMG sales opportunities.

The Required Profile

• Self-motivated individual with strong time management skills
• Self-confident individuals known to take his/her own initiative.
• Comfortable speaking in a public setting as a class instructor
• Ability to read and interpret equipment submittal data and Operations and Maintenance manuals.
• Graduate from recognized engineering or construction management program is an asset.
• Technical Degree or equivalent job-related experience
• Vocational school or prior experience in HVAC, construction, or similar industry a plus
  • HVAC systems knowledge, Fundamentals of DX systems, and knowledge of Direct Digital Controls.
• Operating knowledge of Microsoft software and working proficiency with issued electronics (i.e., Laptop, Smartphone, iPad)
• Excellent articulation, verbal, and written communication skills along with an empathic interaction style
• Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, climbing/working at elevated heights, etc.
• Ability to work independently with minimal supervision and balance requirements of multiple and varied duties.

Other Skills & Abilities

Strategic Skills

Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story.

Operating Skills

Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them to maximize workflow.

Behavior Skills

Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.

Personal and Interpersonal Skills

Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Environmental Requirements

Will be required to work in an office environment and frequently in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.  Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.