Service Coordinator - Houston, TX

Opifex-Synergy Service Coordinator

Are you seeking a rewarding role with a respected company? Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.

A Service Coordinator serves as an entry point into the service side of the equipment rental industry. This role focuses on the maintenance and repair of equipment, parts order handling and inventory management, and customer billing. The position also involves collaborating with the outside sales team to ensure exceptional customer service and support.

Essential Functions

• Provide outstanding detail-oriented support to a team of technicians to repair and maintain equipment.
• Use company systems and tools, such as Smart Equip and ERP, to document, track, and manage all parts and repair activities.
• Apply excellent verbal and written communication skills to support sales and management teams.
• Manage the receiving, organization, tracking, and relocation of parts.
• Maintain accurate and up-to-date maintenance records.

Required Education and Experience

• Bachelor's degree or equivalent experience preferred.
• Superior talent for building and maintaining relationships.
• Experience in processing and managing detailed paperwork.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Strong skills in computer operations and Microsoft Office Suite are crucial for daily tasks.
• Must have excellent communication and customer service skills.
• Primarily an office role, but candidates must be prepared for frequent outdoor yard visits for equipment order fulfillment.

Military service will be considered in lieu of education/certification experience as applicable.

Supervisory Responsibilities

• Managing a team of technicians in their day-to-day tasks.

Work Environment

• Primarily based in a front desk or customer service office setting.
• Climate-controlled workspace equipped with standard office tools including computers, phones, and CRM systems.
• Frequent interaction with customers, vendors, and internal staff both in person and through phone/email.
• Regular visits to the adjacent repair shop and outdoor equipment yard to coordinate with technicians or support customer needs.
• Occasional exposure to moderate noise, dust, grease, and heavy machinery during shop or yard visits.
• Outdoor yard visits may involve exposure to seasonal weather conditions such as heat, cold, rain, or wind.
• Uneven terrain and moving equipment require proper footwear and attention to safety.
• Must be comfortable transitioning between office and industrial environments.
• Requires strong communication, multitasking, and coordination skills across departments.
• Adaptability and situational awareness are key in navigating between administrative and operational responsibilities.

Travel Required

• Occasional driving to different locations for shop walks and inventory checks.

Physical Demands

• Requires a moderate level of physical activity and flexibility for office and operational tasks.
• Occasional bending, squatting, crouching, reaching, and lifting or carrying items up to 50 pounds.
• May require moving materials, tagging equipment, retrieving items from storage, or assisting in the yard or shop.
• Regular movement between indoor and outdoor work areas.
• Walking through repair shops and equipment yards may involve uneven surfaces, weather exposure, and proximity to active machinery.
• May require extended periods of standing, walking, or sitting at a desk.
• Manual dexterity and visual acuity required for office equipment and paperwork handling.
• Must maintain situational awareness in dynamic work zones with vehicular and equipment traffic.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, in accordance with applicable laws and regulations.

Our Benefits & Perks

We want our team members to feel supported, valued, and set up for long-term success. Our benefits are designed to take care of team both at work and at home.

Core Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with company contributions
• 401(k) & Roth retirement plans with company matching
• Generous paid time off and company paid holidays
• Company Paid Wellness, Employee Assistance and Discount Programs
• Boot/PPE Annual Allowance
• Career Development & Company Paid Training

Benefit eligibility can vary by role, and not all benefits apply to every position. During the hiring process, we will walk you through the benefits specific to this role. This position could also include Tool Reimbursement, Safety Bonuses, Profit Sharing, and/or Commission Earning opportunities.

Other Duties

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Duties and responsibilities may change with or without notice based on business needs.

Additional Eligibility Requirements

At Opifex-Synergy, we prioritize the safety and well-being of our employees. To ensure a secure work environment, all successful candidates must undergo a drug test and background check before their start date. This policy upholds our commitment to providing a safe workplace for all team members.

Opifex-Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.