Client Services Specialist

Description Client Services Specialist — Cincinnati, OH Position Overview Responsible for outreach, intake processing, eligibility determination, and file maintenance for assigned clients. Assist in planning and delivering client eligibility and job tracking services including determining client eligibility and entering, maintaining and tracking client and job records. Hours: 8:00 am to 4:30 pm Monday–Friday (40‑hour work week). Pay: $20 per hour. Essential Job Functions Screen potential clients to determine their eligibility for PWC programs. Explain PWC's programs and processes, clarify expectations, and assist potential clients in preparing applications and securing supportive documents. Provide additional services for clients by making appropriate referrals within and outside the agency. Answer phones with courtesy, pleasant tone, a personal touch and respect. Maintain accurate records and reports of eligible and ineligible clients and service referrals of client records. Education and/or Experience High School diploma or equivalent. Minimum 2 years phone experience. Requirements Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, frequently is required to stand, walk, use hands to fingers, handle or feel, and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment This job operates in a professional office environment. Must be able to routinely use standard office equipment such as computers, laptop, phones, filing cabinets, and photocopiers/scanners. NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required or assigned to meet the ongoing needs of the organization. People Working Cooperatively is an equal opportunity employer. #J-18808-Ljbffr