Retail Sales Associate - Forum Shops

Retail Sales Associate

POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales Associate, you will serve as a brand ambassador by delivering exceptional service, building genuine connections with customers, and helping drive store performance through product knowledge, storytelling, and sales excellence.

In this role, you will create an engaging in-store experience by understanding each customer's needs, introducing them to POP MART's world of collectible art toys, and providing personalized recommendations that inspire excitement and repeat visits. You will also support daily store operations including merchandising, inventory management, and maintaining a clean, organized, and welcoming environment.

A passion for designer toys, collectibles, art, fashion, anime, gaming, or pop culture is highly valued and will help you succeed in this role.

What You Will Achieve

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
• Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop (vending machine) replenishment and inventory processes as business needs require.
• Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

What You Will Need

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to build rapport quickly and confidently recommend products.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
• Strong organizational skills with the ability to multitask in a fast-paced retail environment.
• Comfortable learning new technology, point-of-sale systems, and operational processes.
• Ability to work independently while contributing to a collaborative team environment.
• Bilingual or multilingual abilities are a plus.
• Must be at least 18 years of age.

Work Schedule & Availability

Due to the nature of retail operations, team members are expected to maintain flexible availability to support business needs. Work schedules may include mornings, afternoons, evenings, weekends, holidays, and peak shopping periods. Schedule assignments will be communicated in accordance with all applicable federal, state, and local scheduling laws.

What We Offer

• Competitive compensation
• Performance-based growth opportunities
• Comprehensive onboarding and product training
• Career development and internal promotion opportunities
• Collaborative, inclusive, and creative team culture
• Opportunities to support new store openings and special brand events
• The chance to be part of one of the world's fastest-growing designer toy and collectible brands

*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Physical Requirements

• Frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
• Stand and walk continuously for extended periods, typically 68 hours per shift.
• Frequently bend, kneel, squat, reach overhead, and climb ladders or step stools safely.
• Perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.
• Work efficiently in a fast-paced retail environment while managing multiple priorities.
• Operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.
• Work in varying environments including the sales floor, stockroom, and receiving areas.

Pay Range Details

The hourly pay rate for this position is $15.00 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing View email address on click.appcast.io.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

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*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.