Service Account Manager

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. About ANDRITZ THE ANDRITZ GROUP is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and solid/liquid separation in the municipal and industrial sectors. In addition, ANDRITZ offers technologies for certain other sectors including automation, the production of animal feed and biomass pellets, pumps, machinery for nonwovens and plastic films, steam boiler plants, biomass boilers and gasification plants for energy generation, flue gas cleaning plants, plants for the production of panel boards (MDF), thermal sludge utilization, and biomass torrefaction plants.

EDUCATION AND EXPERIENCE

Qualifications:

• B.S. degree in Engineering (CHE or ME preferred), or equivalent experience.
• Proven success in sales and/or service.
• Experience in the pulp & paper industry preferred.
• Established relationships with pulp & paper customers in the region is a plus.
• Strong intrapersonal skills and ability to communicate effectively in English.
• Excellent organizational skills and the ability to multitask.
• Fluent in Word, Excel, Outlook, and PowerPoint.

PRINCIPAL DUTIES

Major responsibilities are listed but not necessarily limited to the following duties: Sales:

• Responsible for selling products for Pulp Service Business in the following process areas: Wood Yard, Cooking, Lime Kiln, Recausticizing, Evaporators, Power and Recovery Boiler Areas, and Automation.
• Visit customers in Washington, Oregon, Idaho and Wyoming on a regular cycle.
• Identify existing sales opportunities and generate new opportunities during each visit.
• Follow-up on existing quotes by gathering intelligence on ANDRITZ offerings such as technical preferences, competition, pricing, and decision timing. Enter and manage this information in the web-based CRM tool.
• Maintain active communications with product group personnel regarding all opportunities.
• Participate and support final negotiations to obtain orders.

Customer Relations:

• Continuously develop and maintain contacts in Engineering, Maintenance, and Operations.
• Maintain customer satisfaction by ensuring all issues are identified and resolved.
• Coordinate, schedule, and participate in presentations for specific project opportunities as well as for general technology updates.
• Participate in Digester Seminars, BLRBAC, and other industry conferences.

Other Responsibilities:

• Accountable for territory sales forecasts, budgets, and cost controls.
• Develop strategic plans for increasing sales in accounts in the territory.
• Document and communicate mill visits in writing through Customer Interaction Center in timely manner.
• Salary Range: $110,000 to $130,000 USD dependent upon experience.