IT Help Desk Support - Level II

Helpdesk Support Level II

Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities

• Deploying and managing Windows Servers and Active Directory
• Designing Local Area Networks
• Implementing and monitoring network security
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Performing network infrastructure troubleshooting
• Manage Microsoft Exchange Server
• Telephone solutions
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding

Qualifications & Requirements

• Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
• Ideally you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
• Provide desktop & end-user support for both Hardware and software.
• Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
• Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
• Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
• Familiar with SAS solutions such as Office 365 and Adobe CC.
• History of network and firewall administration (Cisco, Sophos, Sonicwall).
• Knowledge of server virtualization (VMWare ESXi; vCenter).
• Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
• Excellent customer service skills (courteous, tactful, and professional demeanor).
• Excellent written and verbal communication skills, with experience presenting to groups.
• Reliable work ethic.
• Having worked in an MSP environment is a major plus.