Collections Manager

About This Role The Collections Manager is an exempt position responsible for co‑managing the firm’s collections function, ensuring the efficiency, accuracy, and strategic alignment of revenue‑cycle operations. The role provides day‑to‑day management and long‑term development of the Collections Team while overseeing firm‑wide collection performance. Responsibilities Collections Strategy & Operations Oversee and execute the firm’s collections strategy. Consistently review policies and procedures to determine effective and efficient work methods and maximize collections while ensuring compliance with firm policies and regulations. Monitor portfolio performance and address at‑risk accounts. Manage formal escalation frameworks for high‑risk matters. Analytics, Reporting & Compliance Prepare collections analyses and lead development of reporting and metrics. Monitor trends in account activity to proactively spot “at risk” clients early. Oversee cleanup of unapplied cash and invoice discrepancies. Co‑lead firmwide collections pushes grounded in IOC analyses. Stakeholder Engagement Meet monthly with assigned billing attorneys to review outstanding WIP and AR for timely billings and collections. Work with billing attorneys, section chairs, and administrative partners to monitor and resolve delinquent accounts receivable issues. Collaborate with accounting management to implement processes and policies improving revenue cycle accounting. Serve as a resource on collections policies and best practices. Team Leadership & Management Supervise Accounts Receivable Coordinators, track firm’s IOC, follow up with attorneys and clients, and elevate issues as needed. Set performance goals, conduct coaching, and ensure high‑quality service. Foster a culture of accountability, collaboration, and continuous improvement. Provide consistent accounts receivable training to Coordinators and train new attorneys and secretaries on collections processes. Establish and maintain an effective escalation process for severely delinquent and high‑risk client accounts. Support cleanup of unapplied receipts, trust transactions, short‑paid and overpaid invoices and charge‑backs. Develop and maintain high level of functional job knowledge, including system operations. Other Duties Perform other responsibilities as assigned. Reporting Relationship The Collections Manager reports to the Director of Financial Operations and directly manages Accounts Receivable Coordinators. Qualifications Knowledge/Experience 7+ years of progressive experience in collecting accounts receivable or related field. Law firm or professional services experience preferred. Solid understanding of best practices for collections and risk‑management principles. Skills Strong leadership, communication, and interpersonal skills. Ability to influence and work with firm leadership. High attention to detail and accuracy. Advanced Excel and financial systems knowledge. Effective oral and written communication and problem‑solving abilities. Positive, proactive, self‑directed approach. Strong client‑service skills. Research, analysis, and synthesis of information. Maintain effective relationships across all levels of firm personnel in a team environment and across multiple offices. Excellent planning and organizational skills. Knowledge of billing systems and report generation. Education Bachelor’s degree in business or equivalent experience required. #J-18808-Ljbffr Haynes and Boone, LLP