Steven Ford - Parts Counterperson

Job Description

Job Description

About Steven Ford

Steven Ford is part of the growing Steven Automotive Group, a family-owned organization committed to accountability, teamwork, and long-term career growth. We pride ourselves on building strong teams, delivering exceptional customer service, and supporting employees with the tools and opportunities needed to succeed.

Our Parts Department is a key driver of our Fixed Operations success—supporting technicians, service advisors, and customers with the right parts, at the right time, every time. We are actively seeking an experienced Ford Parts Counterperson who understands Ford parts systems, cataloging, and dealership workflow.

We are specifically looking for a Ford Parts Counterperson with hands-on Ford parts experience to join our team.

The Parts Counterperson is responsible for assisting technicians, service advisors, and retail/wholesale customers with accurate Ford parts identification, ordering, and fulfillment. This role is essential to maintaining efficient workflow in our service department and ensuring high customer satisfaction.

The ideal candidate will already have Ford parts experience (CDK/Dealertrack or Ford PTS catalog familiarity preferred) and the ability to work quickly and accurately in a high-volume dealership environment.

● Assist technicians and service advisors with Ford parts identification, sourcing, and ordering
● Work directly within Ford parts catalog systems to locate correct OEM parts
● Process parts orders accurately for retail, wholesale, and internal repair orders
● Maintain accurate inventory control and stock organization
● Receive, inspect, stock, and label incoming Ford parts shipments
● Communicate with Ford and aftermarket vendors regarding availability and ETAs
● Maintain accuracy in dealership management systems (DMS)
● Support monthly and cycle inventory counts
● Ensure department cleanliness, organization, and efficiency standards
● Provide excellent customer service in all parts-related interactions

● Prior Ford dealership parts experience strongly required (preferred over general parts experience)
● Familiarity with Ford parts cataloging systems and OEM processes
● Experience in automotive parts counter role (Ford brand highly preferred)
● Strong communication and customer service skills
● Ability to multitask in a fast-paced fixed operations environment
● Basic computer and DMS proficiency (CDK, Dealertrack, Reynolds & Reynolds preferred)
● Strong attention to detail and accuracy
● Team-oriented and dependable work ethic
● Valid driver’s license required

Compensation based on Ford parts experience, knowledge level, and overall qualifications

● Full-time position
● Schedule based on dealership and service department needs

At Steven Ford, you’re not just joining a parts department—you’re joining a growing automotive group that values experience, accountability, and long-term development. We invest in our team, promote from within, and provide a stable, professional environment where Ford expertise is recognized and rewarded.

If you are an experienced Ford Parts Counterperson looking to grow your career within a strong Ford-focused operation , this is the opportunity for you.

If you’re ready to join a growing team and build your automotive career with Steven Ford, apply today.

Steven Ford is an equal opportunity employer and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws