Interterritorial Services Coordinator

Job Description

Job Description

Hybrid Position: Based in our Seattle, Tacoma, or Bellingham office, with the flexibility to work remotely part of the week.

Rate of Pay: $28-32 per hour 

About Us

Copiers Northwest is a premier, nationally recognized provider of office technology products and services. CNW helps manage change, streamline workflow, and control document-related expenses by providing programs that go beyond copiers. As a locally owned independent company, CNW has the flexibility to customize acquisition and service programs, tailored to boost efficiency and meet the diverse needs of customers.

Position Summary

Order Processing handles administration and operations for copier and printer sales companywide. The Interterritorial (ITT) Coordinator is a unique position within the company that specializes in A) Support of Copiers Northwest clients with locations outside of Pacific NW service area (“Ship Outs”) and B) Support third-party partner dealers’ clients with locations within Copiers Northwest service area (“Ship Ins”). This role serves as a key liaison between dealers, sales, order processing, and internal departments to support timely communication, resolve issues, and maintain smooth execution of ITT Ship In and ITT Ship Out orders.

Key Responsibilities

1. Paperwork Review
   • Review, validate, and approve ITT Ship In service agreements submitted by dealers.
   • Verify serviceability, equipment configuration, pricing accuracy, and compliance with internal standards and contract requirements.
2. Order Support and Data Management
   • Maintain accurate records in internal systems, including dealer contact information, contract types, and pricing
   • Identify servicing dealers for ITT Ship Out orders, negotiate pricing and create service agreements
   • Ensure service agreements comply with internal standards, and contract costs do not exceed contract revenue
3. Manage High Volume of Email Communication
   • Communicate dealer-provided information to internal depts
   • Monitor order progress, respond to inquiries and provide updates for in-process orders
   • Identify missing, unclear, or incorrect information and work directly with dealers, sales, and order processing teams to resolve issues
4. Other related projects and duties as assigned

Required Qualifications

• High school diploma or equivalent required. Preferred 2+ year degree/coursework related to business administration, operations or logistics.
• Experience in order coordination, customer service, logistics, operations, or administrative support.
• Proficiency with Microsoft Office 365 applications, including Outlook, Teams, Word, Excel and SharePoint
• Ability to learn internal ERP & CRM systems quickly.

Core Competencies

• Cross-functional coordination
• Issue resolution and escalation
• Strong attention to detail
• Autonomous, self-motivated and proactive
• Excellent written and verbal communication skills.
• Adaptable with the ability to manage multiple priorities in a fast-paced environment.
• Ability to manage ambiguity with creative problem-solving
• Strong follow-up, time management and organizational skills.

Benefits Package:

• Medical, Dental & Vision Insurance
• 401K with employer match
• Paid vacation + flexible PTO
• Paid time off on company-recognized holidays
• Complimentary life insurance policy
• Employee Assistance program
• FSA & HSA available

Copiers Northwest (CNW) is committed to maintaining a diverse and inclusive workplace. CNW is an equal opportunity employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CNW job opportunities. CNW participates in E-Verify. CNW will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Monday-Friday 8:00am-5:00pm