FSM Support Specialist

Location: New Brighton, Minnesota (Onsite) Employment Type: Contract Role Overview This position supports ongoing efforts and one-time initiatives for Business Systems, specifically for the Field Service Management (FSM) system. This role evaluates system processes and capabilities through analysis and critical thinking and collaborates with IT workstreams and operating companies to improve business and system processes. This position works alongside team members to support daily operations within the FSM and associated systems. Key Responsibilities Learn aspects of software systems utilized by the company, including end-user use, configurations, and business processes. Support operating companies and IT workstreams to solve complex use cases from end-users through the support ticket system. Identify repetitive support tickets to develop training and create shared knowledge for other customer support teams. Collaborate with stakeholders to solve tickets and determine root causes, including user retraining, developing training tools, or changes to software. Ensure solutions, configurations, and processes are sustainable and scalable. Support testing and QA/QC efforts to verify functionality through proven test scripts. Engage the user community to support the use of the system through training, support, and standard processes. Maintain user community communication, training documentation, and resources. Analyze business processes within the systems to ensure optimization, efficiency, and scalability. Required Qualifications Experience: 2+ years of experience supporting Field Service, ERP, Reporting, or critical business systems. Technical Skills: Proficient in Microsoft Suite (Word, Excel, SharePoint). General Skills: Possess analytical skills, critical thinking, problem-solving, and decision-making capabilities. This role also requires communication, interpersonal, and collaboration skills. A data-driven and analytically focused approach is necessary, along with time management and organizational skills. Preferred Qualifications A BS/BA in a field related to computer science, information technology, business, or other relevant business applications is preferred. EEO Statement We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Benefits Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. #J-18808-Ljbffr Apex Systems