Technical service Manager

JVMH Infotech

Illinois

Experience level: Associate

Experience required: 2 Years

Education level: All education level

Job function: Engineering

Industry: Food Production

Compensation: View salary

Total position: 1

Relocation assistance: No

Visa sponsorship eligibility: No

Job Description -

Service Coordination
Monitor startups/warranty calls and update internal systems with accurate status and asset tracking information.
Train Service companies and equipment dealer sales & service personnel.

Customer Support
Serve as a contact for customers regarding service inquiries, scheduling, status updates, and follow-ups.
Maintain professional communication through phone, text, email, and service portals.
Troubleshooting with end users and technicians.
Work closely with service managers, technicians, sales teams, culinary, and other departments to support smooth workflow.
Fielding calls anywhere from consultants, GCs, HVAC, electricians, plumbers, dealers, installers, and end users.
Assist in analyzing service trends, customer feedback, and operational efficiency. Tracked in Dynamics 365 service hub

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Vacancy posted 2 days ago

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