Customer Service Representative - Gagne AC

Job Description

Job Description

Gagne Heating & Air Conditioning LLC is a 7 time Carrier Presidents Award Winner, and North Georgia Carrier Dealer of The Year. We are seeking office staff to support our technicians and management. This position is primarily concerned with ensuring customers needs are met via telephone support, service responsiveness, and timely, accurate billings. Position requires coordination with all components of service related functions in a comprehensive approach at building and maintaining successful relationships with all Gagne customers and field organizations.

Job Summary:

 

This position combines outbound calling, scheduling, billing and customer service requirements of our customers. Primarily concerned with insuring customers needs are met via telephone support, service responsiveness, and timely, accurate billings. Position requires coordination with all components of service related functions in a comprehensive approach at building and maintaining successful relationships with all Gagne customers and employees. 

Essential Duties and Responsibilities:
-Maintain a schedule of service work for all customers and technicians. Make arrangements with technicians, and customers for service work to be completed in a highly efficient manner.
-Maintain computer records of all Installation and Service sales orders, including Billable, and new system warranty registration.
-Aggressively pursue efficiencies in scheduling technicians in order to take advantage of combined efforts on each trip. Including selling maintenance contracts and asking customers to maintain additional systems.
-Understand that Service's major role is one of quick response to customers' needs, and focus as part of a team to make that quick response readily available to all of our customers' needs, urgent or otherwise.
-Handles all other requests from management on a timely basis.
-Strong written and verbal communication skills.
-Customer focus.
-Computer skills including word processing, and spreadsheets. (experience with Service Titan Dispatching a plus)
-Strong organizational skills.
-Ability to stay with an issue through its successful resolution.
-Strong Outbound calling skills