Network and Support Administrator

Network And Support Administrator

The Network and Support Administrator works under the supervision of the IT Manager and is responsible for assisting the IT Manager in supporting the IT infrastructure and serves as the Lead Support Technician. Responsibilities include serving as the lead for all technical support for all end users, supervising the workflow and performance of the Computer Support Technicians, providing support for hardware, software, web based applications, and communications to end users, evaluating and making recommendations for IT infrastructure design and operation, providing recommendations on the purchasing of hardware/software, maintaining and installing hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring), monitoring and maintaining the security of the network (including but not limited to stored data and end user devices), maintaining and updating systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum, and developing and maintaining current expertise in software, operating systems, network equipment, etc.

Knowledge, Abilities and Skills include knowledge of server and network infrastructure, understanding of local and wide area networks including subnets and routing, knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems, knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, web/email servers, wireless networks, etc., efficient with Windows Operating Systems and Microsoft Office, and understanding of Linux. Education/Experience includes three to five years in computer applications or related area; Bachelor's degree in Computer Science or related field is recommended.