Veterinary Receptionist

Receptionist Position at Riverbark Veterinary Hospital

Riverbark Veterinary Hospital of Spring Lake has a proud heritage stretching back to 1975, built on the commitment to treating every pet like our own. The community recognizes this dedication, reflected in our excellent 4.6-star Google rating. Crucially, we are an American Animal Hospital Association (AAHA) accredited facility, meaning we regularly undergo rigorous evaluations to ensure our standards in surgery, patient care, and emergency services meet the highest global benchmarks. When you join our passionate, multi-doctor practice, you are stepping into a supportive environment where you can truly do your best work every day. Your current teammates include three dedicated DVMs, ensuring a balanced workload and abundant opportunities for professional collaboration within a well-established hospital structure. We value strong, trusting relationships not only with our clients but also within our team. Our consistent operating hours—Monday through Friday from 7:30 AM to 5:30 PM, and Saturdays until noon—provide predictable scheduling, helping you succeed while maintaining work-life balance. We believe in providing the necessary resources for every individual teammate to grow within the veterinary field. Quality of medicine is non-negotiable here. Our AAHA accreditation is proof of our commitment to clinical excellence across nearly every aspect of patient care, including diagnostic imaging, anesthesiology, and advanced surgical procedures. You will be utilizing state-of-the-art facilities designed to support comprehensive care, including Pet Wellness, Testing and Diagnostics, and critical Emergency Care. Our clinical focus ensures you have the tools and support required to deliver the highest standards in advanced medicine and surgical procedures. Located in Spring Lake, North Carolina, Riverbark Veterinary Hospital serves as a trusted full-service healthcare partner to a loyal, historic community. Situated conveniently in the heart of Spring Lake, this is a chance to integrate into a welcoming setting where you can build lasting client relationships and practice high-quality veterinary medicine in a pleasant North Carolina environment.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.